Onsite Systems Analyst | TechOne, Chris21 & SQL Server

Sharp & Carter; City of Brisbane; On-site; AUD 90,000 - 130,000; Full time

Job summary

Sharp & Carter is seeking an experienced Systems Analyst to join our technology team in Townsville. This hands-on role supports a large and complex application environment, including TechnologyOne and Chris21, with responsibility for SQL Server administration, troubleshooting, releases and vendor management.

You will work across around 100 applications, liaising with internal teams and external vendors to resolve issues, implement changes and maintain system performance, while onsite in

Qualifications

• Hands-on experience supporting enterprise applications.
• Experience with TechnologyOne is essential.
• Experience with Chris21 is essential.
• Administration and support of on-prem TechnologyOne apps including ECM, CES, CiA and P&R.
• Strong Microsoft SQL Server administration and troubleshooting.

Responsibilities

• Provide hands-on application support across a large and varied app environment.
• Support and troubleshoot TechnologyOne and Chris21 applications.
• Administration and support of on-prem TechnologyOne applications, including ECM, CES, CiA and P&R, and Frontier Software Chris21, including upgrades and environment refreshes.
• Administer and support Microsoft SQL Server environments.
• Investigate, troubleshoot and debug complex application and database issues.
• Monitor application performance and identify recurring issues and opportunities for improvement.
• Work with vendors to resolve technical issues, manage incidents and coordinate fixes and enhancements.
• Manage application changes and releases, including testing, deployment and post-release support.
• Coordinate technical activities across multiple application vendors and internal stakeholders.
• Support major incidents and contribute to root cause analysis and post-incident reviews.
• Assist with application configuration, testing, system improvements and technical documentation.
• Develop or maintain scripts to support system administration and troubleshooting.
• Maintain appropriate records across incidents, requests, changes and releases.

Skills

Enterprise apps support

TechnologyOne

Chris21

Microsoft SQL Server

Vendor management

Stakeholder communication

ITIL knowledge

Education

Microsoft SQL Server DBA certification

Tools

TechnologyOne

Chris21

Job description

Sharp & Carter is seeking an experienced Systems Analyst to join our technology team in Townsville. This hands-on role supports a large and complex application environment, including TechnologyOne and Chris21, with responsibility for SQL Server administration, troubleshooting, releases and vendor management.

You will work across around 100 applications, liaising with internal teams and external vendors to resolve issues, implement changes and maintain system performance, while onsite in