Onsite Service Hardware Engineer (Server & GPU Break/Fix)

Logical Resources; Melbourne; On-site; AUD 90,000 - 120,000; Full time

Job summary

Logical Resources in Melbourne is seeking an Onsite Service Hardware Engineer to support high-performance server and GPU environments across customer data centres. You will diagnose faults, perform repairs, and ensure critical systems are restored quickly.

Ideal candidates have 2+ years in server hardware support, strong hands-on experience with enterprise servers and GPUs, and a proven ability to document and communicate effectively with customers.

Qualifications

• 2+ years’ experience in server hardware support, field service or data centre break/fix.
• Hands-on experience with enterprise server hardware and GPU platforms.
• Knowledge of Supermicro, Intel Xeon, AMD EPYC, DDR4/DDR5, NVMe, SAS/SATA and RAID technologies.
• Linux and Windows Server troubleshooting skills.
• Excellent documentation, communication and customer service skills.
• A current driver’s licence and willingness to travel to customer sites.

Responsibilities

• Respond to server and GPU hardware incidents remotely and on-site.
• Replacing and repairing GPUs, CPUs, memory, motherboards, storage, power supplies, RAID controllers and network cards.
• Troubleshooting GPU-related issues involving power, thermals, PCIe and NVLink.
• Performing firmware and BIOS updates where required.
• Running diagnostics and stress testing to verify repairs before sign-off.
• Managing RMAs, maintaining accurate service records and ensuring SLA commitments are met.
• Working safely within customer data centre environments and participating in an on-call roster when required.

Skills

Server hardware

GPU platforms

Linux

Windows Server

RAID tech

NVMe

On-site travel

Documentation

Customer service

Driver's license

Tools

Supermicro

Intel Xeon

AMD EPYC

RAID controllers

Job description

Onsite Service Hardware Engineer (Server & GPU Break/Fix)

Hardware Engineer (Servers & GPU Infrastructure)
Melbourne| Full-Time | Permanent
Competitive salary package and long-term career opportunities

Love getting your hands on the latest server and GPU technology? Thrive on solving problems under pressure and getting critical systems back online fast?

We’re looking for a hands‑on Hardware Engineer to join a specialist infrastructure team supporting high-performance server and GPU environments across customer data centres. This is more than standard IT support. You’ll work on the technology powering AI, HPC, research, media rendering and other mission‑critical workloads.

What You’ll Be Doing

• Responding to server and GPU hardware incidents and diagnosing faults remotely and on-site
• Replacing and repairing components including GPUs, CPUs, memory, motherboards, storage, power supplies, RAID controllers and network cards
• Troubleshooting GPU‑related issues involving power, thermals, PCIe and NVLink
• Performing firmware and BIOS updates where required
• Running diagnostics and stress testing to verify repairs before sign‑off
• Managing RMAs, maintaining accurate service records and ensuring SLA commitments are met
• Working safely within customer data centre environments and participating in an on‑call roster when required

What We’re Looking For

• 2+ years’ experience in server hardware support, field service or data centre break/fix
• Strong hands‑on experience with enterprise server hardware and GPU platforms
• Knowledge of Supermicro, Intel Xeon, AMD EPYC, DDR4/DDR5, NVMe, SAS/SATA and RAID technologies
• Linux and Windows Server troubleshooting skills
• Excellent documentation, communication and customer service skills
• A current driver’s licence and willingness to travel to customer sites