Onsite Service Engineer - AI Data Center

Dell; Melbourne; On-site; AUD 90,000 - 130,000; Full time

Job summary

Dell Technologies in Melbourne is seeking an On-Site Service Engineer to maintain AI Data Center infrastructure, troubleshoot hardware, firmware, and software issues, and ensure rapid recovery during outages. You will work with customers and cross-functional teams to minimize downtime and deliver preventive maintenance, aiming for high service quality.

Join us in Melbourne to support Dell AI data center systems, collaborate across teams, and drive continuous service improvements while upholding

Qualifications

• 3 to 6 years of experience in technical support, field engineering, or data center support.
• Ability to interpret system logs, diagnostics, and performance data for troubleshooting.
• Clear verbal and written communication with a customer-focused demeanor.
• Willingness to support overtime or alternative work schedules.
• Ability to lift and move equipment up to 22kg and hold a valid driver’s license.

Responsibilities

• Provide on-site technical support for AI Data Center Infrastructure, ensuring reliability and minimal downtime.
• Troubleshoot hardware, firmware, and software issues; perform root cause analyses and corrective actions.
• Perform corrective maintenance on AI Servers, including firmware upgrades and health checks.
• Collaborate with engineering and customer teams to resolve issues and validate updates.
• Identify recurring issues and recommend improvements to service efficiency and reliability.
• Document guidance and act as a trusted advisor on Dell AI and data center infrastructure.

Skills

Technical support experience

Root cause analysis

Customer-focused communication

Overtime flexibility

Valid driver’s license

Education

Associate or Bachelor’s degree in IT/Computer Engineering

Tools

Dell Certifications: Storage Foundations

CompTIA Network+/Server+

CCNA

VMware VCP

RHCSA/RHCE

ITIL

Kubernetes CKA

Job description

At Dell Technologies, we take pride in providing our customers with a quality of service that more than matches the quality of our products. Our On-Site Engineers (OSEs) play a critical role in supporting AI Server systems, providing hands-on maintenance, troubleshooting, and rapid recovery of Dell hardware and infrastructure solutions at customer locations. Working closely with customers and cross-functional teams, OSEs help ensure system uptime, reliability, and a high standard of service.

Whatyou’llachieve:

As an On-Site Service Engineer, you will provide on-site technical expertise to maintain system availability, troubleshoot complex hardware, firmware, and software issues, and drive rapid recovery during critical outages. You will work closely with customers and cross-functional teams to deliver reliable support, preventive maintenance, and continuous service improvements.

Join us to do the best work of your career and make a profound social impact as anOnsite Service Engineer on our team in Melbourne.

RESPONSIBILITIES

You will:

• Provide on-site technical support for AI Data Center Infrastructure, ensuring system reliability and minimal downtime.
• Troubleshoot complex hardware, firmware, and software issues, perform root cause analysis, and implement corrective actions.
• Perform corrective maintenance on AI Servers, including part replacements, firmware upgrades, system health checks, and Proactive Field Replacements (PFRs).
• Collaborate with engineering and customer teams to resolve critical issues and validate firmware updates.
• Identify recurring issues and recommend improvements to enhance service efficiency and system reliability.
• Provide technical guidance and documentation while serving as a trusted advisor on Dell AI and data center infrastructure.

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table.Here’swhat we are looking for with this role:

QUALIFICATIONS

Essential Requirements

• 3 to 6 years of experience in technical support, field engineering, or data center support
• Strong ability to interpret system logs, diagnostic outputs, and performance data for troubleshooting and root cause analysis
• Clear verbal and written communication skills with a customer-focused, professional demeanour
• Flexibility to support overtime or alternative work schedules
• Ability to lift and move equipment up to 22kgs a valid driver’s license and reliable transportation

Desirable Requirements

• Associate or Bachelor’s degree in IT, Computer Engineering, or a related field
• Dell Proven Professional Certification, particularly Storage Technology Foundations, or other relevant Dell certifications
• Industry certifications such as CompTIA Network+/Server+, CCNA, VMware VCP, RHCSA/RHCE, ITIL, or Kubernetes CKA will be an added advantage
• Experience supporting enterprise data center, storage, networking, virtualization, Linux, or cloud environments will be an added advantage

ABOUT US

Who We Are

We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.

Join us to build a future that works for everyone because Progress Takes All of Us.

Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy.

Visit our Culture Code page to learn more about how we work and lead.