Onsite Service Engineer - AI Data Center

Dell Inc.; Melbourne; On-site; AUD 70,000 - 100,000; Full time

Job summary

Dell Technologies is seeking an On-Site Service Engineer to deliver hands-on maintenance and rapid recovery for Dell hardware at customer locations in Melbourne. You will work closely with customers and cross-functional teams to ensure uptime and reliability.

Join us to make an impact through proactive maintenance, issue resolution, and continuous service improvements in a dynamic, customer-facing role.

Qualifications

• Experience in hands-on maintenance of enterprise hardware.
• Ability to troubleshoot complex hardware, firmware and software issues.

Responsibilities

• Provide on-site technical expertise to maintain system availability.
• Troubleshoot hardware, firmware and software issues and drive rapid recovery.
• Collaborate with customers and cross-functional teams to deliver reliable support.

Job description

At Dell Technologies, we take pride in providing our customers with a quality of service that more than matches the quality of our products. Our On-Site Engineers (OSEs) play a critical role in supporting AI Server systems, providing hands-on maintenance, troubleshooting, and rapid recovery of Dell hardware and infrastructure solutions at customer locations. Working closely with customers and cross-functional teams, OSEs help ensure system uptime, reliability, and a high standard of service.

Whatyou’llachieve:

As an On-Site Service Engineer, you will provide on-site technical expertise to maintain system availability, troubleshoot complex hardware, firmware, and software issues, and drive rapid recovery during critical outages. You will work closely with customers and cross-functional teams to deliver reliable support, preventive maintenance, and continuous service improvements.

Join us to do the best work of your career and make a profound social impact as anOnsite Service Engineeron our team in Melbourne.