Onsite IT Support Specialist — 3 Days/Week

Complete Video Success System; Sydney; On-site; AUD 65,000 - 100,000; Full time

Job summary

Standards Australia is seeking a hands-on Desk Studio Technician to provide first and second level IT support across hardware, software, SaaS, and end-user devices. This is a face-to-face role requiring strong customer service skills to ensure a smooth technology experience for employees and vendors.

The role involves on-site work at least three days per week with additional days as needed, troubleshooting IT issues, onboarding/offboarding, equipment setup, and collaboration with internal teams

Qualifications

• Minimum 5 years of hands-on IT support experience.
• Strong customer service and communication skills.
• Experience with hardware, software, and SaaS applications.
• On-site and remote support experience preferred.

Responsibilities

• Provide 1st and 2nd level IT support via phone, email, remote support, and face-to-face interactions.
• Troubleshoot and resolve hardware, software, SaaS, device, and access issues per SLAs.
• Log, prioritise, manage, and track incidents through to resolution.
• Support AV and meeting room technologies (Teams Rooms, displays, cameras, mics).
• Manage user onboarding and offboarding, including provisioning and equipment setup.
• Coordinate with internal IT teams and external vendors to investigate and resolve issues.
• Maintain documentation of incidents, resolutions, and knowledge base improvements.
• Support hardware and software deployments aligned with business needs.
• Monitor recurring issues and contribute to service improvements.
• Mentor junior staff and promote a customer-focused team culture.
• Follow IT policies and quality standards for reliable service.

Skills

IT support

Customer service

Ticketing systems

On-site support

Remote assistance

Tools

Hardware troubleshooting

Software troubleshooting

Job description

Standards Australia is seeking a hands-on Desk Studio Technician to provide first and second level IT support across hardware, software, SaaS, and end-user devices. This is a face-to-face role requiring strong customer service skills to ensure a smooth technology experience for employees and vendors.

The role involves on-site work at least three days per week with additional days as needed, troubleshooting IT issues, onboarding/offboarding, equipment setup, and collaboration with internal teams