Desktop Support Officer - Education

Centorrino Technologies; Penrith City Council; On-site; AUD 60,000 - 76,000; Full time

Job summary

Centorrino Technologies in Kingswood, NSW, is seeking a Desktop Support Officer to deliver high-quality onsite technical support to customers in the Education sector. The role covers Macs and PCs, tablet devices, server systems, network infrastructure, and voice platforms, working with specialist teams to ensure seamless outcomes.

You will engage with end-users, document processes, and contribute to continuous improvement.

Qualifications

• Passion for providing exceptional customer service.
• Willingness to learn new technology solutions.
• Effective troubleshooting communication.
• Ability to explain problems clearly to non-technical users.
• Calm under pressure with a positive attitude.

Responsibilities

• Ensure the smooth day-to-day operations for customer environments.
• Be personable with end-users and build friendly relationships.
• Collaborate with colleagues to improve processes and efficiency.
• Solicit feedback and drive continuous improvement in service delivery.
• Take ownership of technical issues and coordinate with external vendors.
• Keep documentation and procedures up to date.

Skills

Customer service

Technical support

Macs and PCs

Clear communication

Job description

Join Centorrino Technologies: Innovate, Grow, and Thrive with Us! At Centorrino Technologies (CT), we're more than just tech-we're a community that goes beyond expectations. We've been recognised as a Great Place to Work in 2025 and Top 5 Inspiring Workplaces for 2026, with an outstanding eNPS score of 68. And we're not stopping there. We're on a mission to redefine the customer experience, and we need a passionate Desktop Support Officer to join our team in Kingswood. In this permanent embedded role, you will play a crucial role in delivering high-quality, onsite technical support to our customers within the Education Sector. You will engage with a diverse range of technologies, including both Macs and PCs, tablet devices, server systems, network infrastructure, and voice platforms, while coordinating with specialist teams for server and network management. Your role will be key in fostering a collaborative environment and driving exceptional customer experiences.

What You'll Do

• Ensure the smooth day to day operations of the customers operations.
• Be personable with end-users developing a friendly bond with customers.
• Collaborate with your colleagues to determine any processes that require improvement or can be handled more efficiently.
• Seek customer feedback on your performance and take an active approach in attempting to continuously improve these results.
• Identify problems or requests which don't have an existing process and collaborate with your peers to develop and implement one.
• Ensure documentation and procedures are always up to date.
• Take ownership of day-to-day technology issues and deal with external 3rd party organisations.
• Collaborate with your peers in other teams across our business to ensure a successful outcome for the customer.

What You'll Bring

• A passion for providing exceptional customer service, demonstrated through your ability to help people fix technical issues with their computers and other technology devices.
• A keen interest in technology and a strong desire to ensure that all technology is functioning optimally.
• You will be willing to learn new technology solutions and concepts to confidently liaise with staff and external vendors.
• Effective communication skills when troubleshooting technical issues.
• You will be able to remain calm and articulate, providing clear explanations of the problem and preventative measures.
• A positive attitude and can-do mindset, fostered by your proven track record of helping others resolve technical issues.
• Excellent verbal and written communication skills, allowing you to effectively communicate with a wide range of stakeholders.
• Flexibility in handling unusual situations, such as staying back later or adjusting work schedules, to accommodate out-of-the-ordinary circumstances.

Why You'll Love Working Here

Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work! Here's why: Extensive training and development opportunities that enable continual growth as part of your career planning. Extensive discounts and benefits to maximise your money. A choice of your IT equipment to maximise your success and access to cost-price tech for your personal needs. Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture. CT celebrates diversity and enables every voice to be heard as we drive to create the world we want.

Note: A valid Vulnerable People / Working with Children Check (WWCC) and Police Check are required.