Onsite IT Engineer II — SME Tech & Cloud Support

RGIT Australia

City of Burnside

On-site

AUD 65,000 - 90,000

Full time

5 days ago

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Job summary

Concept Data in Adelaide seeks a skilled IT Onsite Support Engineer to deliver hands-on technical support to SME clients, onsite and remotely, and help maintain client environments. With 3+ years in MSP or IT support, you’ll troubleshoot hardware, software, networking and cloud services, collaborate with senior engineers, and ensure a positive service experience.

This full-time role offers diverse projects and ongoing development.

Qualifications

3+ years in MSP or IT support environment.
Strong UX, hardware, software, networking troubleshooting skills.
Experience supporting Microsoft 365 and Windows environments.
Able to work onsite with SME clients and document activities.

Responsibilities

Provide onsite and remote technical support to SME clients, diagnosing and resolving hardware, software, networking, Microsoft 365 and business application issues.
Respond promptly to critical incidents, including site-down issues requiring onsite attendance.
Install, configure and maintain approved hardware, software and peripheral devices.
Complete workstation rollouts, hardware replacements, user transitions and infrastructure maintenance.
Perform approved software updates, maintenance activities and assigned project tasks.
Liaise with internet, telecommunications and other external providers to resolve client issues.
Manage support tickets from acknowledgement through to resolution or escalation, ensuring all work and technical findings are accurately documented.
Communicate clearly and professionally with clients, providing practical guidance and user support where appropriate.