Onsite Gaming Hardware Field Technician

Ebet Gaming System; Parramatta; On-site; AUD 65,000 - 90,000; Full time

Job summary

Ebet is seeking a Field Service Technician to join our Hardware Operations team. This hands-on, customer-facing role covers installation, servicing and maintenance of EBET hardware and software across customer venues in a regulated gaming environment.

You will travel to sites, resolve issues, participate in an on-call roster and work with cross-functional teams to ensure systems operate reliably and on schedule.

Qualifications

• Minimum 2 years’ experience servicing poker machines and/or electronic gaming equipment.
• Practical understanding of electronic components and circuits.
• Sound knowledge of networking concepts and basic network configuration.
• Experience in a technical support, helpdesk or field service role.
• Strong problem-solving and troubleshooting skills.
• Ability to manage multiple jobs and meet SLA timeframes.
• Well-developed communication and customer service skills.
• Knowledge of gaming industry legislation or venue operations (highly regarded).

Responsibilities

• Install, configure, service and upgrade EBET hardware and software
• Provide technical support to customers and agents, both onsite and remotely
• Perform preventative maintenance at customer venues
• Diagnose faults and escalate complex issues where required
• Log, track and close support requests in line with help desk procedures
• Communicate clearly with customers on progress and resolution of issues
• Assist with QA testing of EBET hardware and software
• Maintain accurate documentation for installations, procedures and site data
• Ensure all work complies with company policies, WH&S requirements and gaming industry regulations

Skills

Field service experience

Networking basics

Customer facing

Problem solving

On-call readiness

Job description

Ebet is seeking a Field Service Technician to join our Hardware Operations team. This hands-on, customer-facing role covers installation, servicing and maintenance of EBET hardware and software across customer venues in a regulated gaming environment.

You will travel to sites, resolve issues, participate in an on-call roster and work with cross-functional teams to ensure systems operate reliably and on schedule.