Field Service Technician

Ebet Gaming System; Parramatta; On-site; AUD 65,000 - 90,000; Full time

Job summary

Ebet is seeking a Field Service Technician to join our Hardware Operations team. This hands-on, customer-facing role covers installation, servicing and maintenance of EBET hardware and software across customer venues in a regulated gaming environment.

You will travel to sites, resolve issues, participate in an on-call roster and work with cross-functional teams to ensure systems operate reliably and on schedule.

Qualifications

• Minimum 2 years’ experience servicing poker machines and/or electronic gaming equipment.
• Practical understanding of electronic components and circuits.
• Sound knowledge of networking concepts and basic network configuration.
• Experience in a technical support, helpdesk or field service role.
• Strong problem-solving and troubleshooting skills.
• Ability to manage multiple jobs and meet SLA timeframes.
• Well-developed communication and customer service skills.
• Knowledge of gaming industry legislation or venue operations (highly regarded).

Responsibilities

• Install, configure, service and upgrade EBET hardware and software
• Provide technical support to customers and agents, both onsite and remotely
• Perform preventative maintenance at customer venues
• Diagnose faults and escalate complex issues where required
• Log, track and close support requests in line with help desk procedures
• Communicate clearly with customers on progress and resolution of issues
• Assist with QA testing of EBET hardware and software
• Maintain accurate documentation for installations, procedures and site data
• Ensure all work complies with company policies, WH&S requirements and gaming industry regulations

Skills

Field service experience

Networking basics

Customer facing

Problem solving

On-call readiness

Job description

Ebet is a leading gaming systems company that develops a range of networked system solutions for gaming and hospitality venues operating electronic gaming machines and loyalty systems. A company with true passion for the industry, Ebet supports customers across NSW and VIC and has an outstanding team of more than 65 enthusiastic champions.

The secret of our team's success is GREAT PEOPLE! From Technical gurus to Customer Service specialists, our talented team work together to deliver results for a vibrant and exciting gaming and hospitality industry.

We’re looking for a Field Service Technician to join our Hardware Operations team. This is a hands-on, customer-facing role supporting the installation, servicing and maintenance of EBET proprietary systems and associated third-party hardware and software across customer sites.

You’ll be the key link between our customers, Application Support, and internal teams—travelling to site, solving problems, and ensuring systems are operating reliably in a highly regulated gaming environment. An on-call component forms part of this role.

Key responsibilities

Install, configure, service and upgrade EBET hardware and software

Provide technical support to customers and agents, both onsite and remotely

Perform preventative maintenance at customer venues

Diagnose faults and **escalate** complex issues where required

Log, track and close support requests in line with help desk procedures

Communicate clearly with customers on progress and resolution of issues

Assist with QA testing of EBET hardware and software

Maintain accurate documentation for installations, procedures and site data

Ensure all work complies with company policies, WH&S requirements and gaming industry regulations

About you

You’re practical, adaptable and calm under pressure, with the ability to explain technical issues to non-technical users. You enjoy working independently in the field but also thrive as part of a collaborative team.

Ability to participate in an on-call roster is essential

Skills & experience

Minimum 2 years’ experience servicing poker machines and/or electronic gaming equipment

Practical understanding of electronic components and circuits

Sound knowledge of networking concepts and basic network configuration

Experience in a technical support, helpdesk or field service role

Strong problem‑solving and troubleshooting skills

Ability to manage multiple jobs and meet SLA timeframes

Well-developed communication and customer service skills

Knowledge of gaming industry legislation or venue operations (highly regarded)

What we offer

Stable, full-time role with a respected technology provider

Varied work across customer sites and technologies

Ongoing learning and development opportunities

Supportive team environment with clear processes and standards

If you’re a hands‑on technician looking for a role that combines field work, technology and customer engagement, we’d love to hear from you.