Onsite Customer Success Specialist - Hospitality

MongerTracker; Melbourne; On-site; AUD 65,000 - 75,000; Full time

Job summary

MongerTracker is seeking a friendly Customer Success Representative for Venues 360 Abbotsford, Melbourne. This permanent, full-time, on-site role helps hospitality venues monitor spaces and run daily checks through our platform.

You will set up accounts, dashboards and forms; train venue owners and staff; answer questions by phone and email; troubleshoot issues and coordinate support; keep records up to date; bring experience in customer service or software support and strong communication.

Qualifications

• Experience in customer service, hospitality or software support.
• Clear communication and a patient, practical approach.
• Confidence learning software and explaining it to others.
• Strong organisation and reliable follow-through.

Responsibilities

• Set up accounts, dashboards and digital forms for new customers.
• Train venue owners and staff to use the platform.
• Answer customer questions by phone and email.
• Troubleshoot everyday issues and coordinate technical support.
• Follow up with customers and share feedback with the product team.

Skills

Customer service

Hospitality tech

Software support

Training customers

Organization

Job description

MongerTracker is seeking a friendly Customer Success Representative for Venues 360 Abbotsford, Melbourne. This permanent, full-time, on-site role helps hospitality venues monitor spaces and run daily checks through our platform.

You will set up accounts, dashboards and forms; train venue owners and staff; answer questions by phone and email; troubleshoot issues and coordinate support; keep records up to date; bring experience in customer service or software support and strong communication.