Onsite AV & Video Conferencing Specialist – Canberra

Compas; Canberra; On-site; AUD 70,000 - 90,000; Full time

Job summary

Compas Pty Ltd is seeking an Audio Visual Officer to provide reliable AV and video conferencing support across a government environment. This onsite role in Canberra requires current NV1 clearance and involves managing meeting spaces, configuring rooms and coordinating vendor support to ensure seamless meetings and events.

You will triage incidents via ServiceNow, prioritise requests, communicate with stakeholders and deliver high-quality AV services under pressure across competing priorities.

Qualifications

• Experience providing AV and video conferencing support in corporate or government environments.
• Strong troubleshooting capabilities across AV systems and collaboration technologies.
• Excellent communication and customer service skills.
• Ability to manage competing priorities and work under pressure.

Responsibilities

• Manage AV equipment and meeting spaces to ensure reliable meeting and presentation services.
• Configure rooms and provide AV and video conferencing support for meetings and events.
• Triage, prioritise and resolve AV requests and technical incidents through ServiceNow and other channels.
• Coordinate external AV vendors for specialist support and escalated technical issues.

Skills

AV support

Video conferencing

Troubleshooting

Stakeholder engagement

Customer service

Tools

ServiceNow

Job description

Compas Pty Ltd is seeking an Audio Visual Officer to provide reliable AV and video conferencing support across a government environment. This onsite role in Canberra requires current NV1 clearance and involves managing meeting spaces, configuring rooms and coordinating vendor support to ensure seamless meetings and events.

You will triage incidents via ServiceNow, prioritise requests, communicate with stakeholders and deliver high-quality AV services under pressure across competing priorities.