Onsite 2nd Line IT Support Engineer — Perth

Vertex I.T. Solutions Ltd; Western Australia; On-site; AUD 57,000 - 66,000; Full time

Job summary

Vertex I.T. Solutions Ltd in Perth is seeking a 2nd line IT Service Desk Support Engineer to provide on-site, desk-side support. You will escalate from 1st line, diagnose complex issues and ensure timely resolutions, with strong knowledge of Windows, Microsoft 365, AD and Azure.

This role requires ITIL familiarity, incident management, and the ability to communicate with business users. Salary £30,000–£35,000 depending on experience, with a 5-day on-site work week starting October 2026.

Qualifications

• ITIL familiarity and incident management required.
• Strong communication with business users.
• Experience with Windows, Microsoft 365, AD and Azure.

Responsibilities

• Provide on-site, desk-side IT support and resolve issues for business users.
• Escalate from 1st line and diagnose complex IT problems to ensure timely resolutions.

Skills

Windows

Microsoft 365

AD

Azure

ITIL familiarity

Incident management

Job description

Vertex I.T. Solutions Ltd in Perth is seeking a 2nd line IT Service Desk Support Engineer to provide on-site, desk-side support. You will escalate from 1st line, diagnose complex issues and ensure timely resolutions, with strong knowledge of Windows, Microsoft 365, AD and Azure.

This role requires ITIL familiarity, incident management, and the ability to communicate with business users. Salary £30,000–£35,000 depending on experience, with a 5-day on-site work week starting October 2026.