IT Technician - Remote MSP Support & 2nd Line

So Code Limited; Town Of Cambridge; On-site; AUD 66,000 - 76,000; Full time

Benefits offered by this job

Remote

SW UK Travel

Job summary

So Code Limited in Cambridge, UK is seeking an IT Technician to join a dynamic MSP. You will join an expanding team and apply your problem-solving skills to deliver reliable IT support.

Responsibilities include diagnosing issues, implementing infrastructure changes, and providing second-line support for Windows Server environments while keeping clients satisfied.

Salary ranges from £35,000 to £40,000 per year with benefits including remote work and UK travel.

Qualifications

• Experience in MSP or busy service desk.
• Strong problem-solving and client-focused mindset.
• Willingness to work in Cambridge, UK.

Responsibilities

• Provide technical support and issue resolution for clients.
• Administer 365/Windows Server and second-line support.
• Manage and triage tickets in a timely manner.

Skills

Technical support

Troubleshooting

Customer service

Tools

Windows Server

Active Directory

Job description

So Code Limited in Cambridge, UK is seeking an IT Technician to join a dynamic MSP. You will join an expanding team and apply your problem-solving skills to deliver reliable IT support.

Responsibilities include diagnosing issues, implementing infrastructure changes, and providing second-line support for Windows Server environments while keeping clients satisfied.

Salary ranges from £35,000 to £40,000 per year with benefits including remote work and UK travel.