Coles Online Manager - Coles Supermarkets - Griffith

Coles Group; Griffith; On-site; AUD 90,000 - 120,000; Full time

Job summary

Coles Group in Griffith is looking for an Online Manager to lead the Coles Online Department, ensuring seamless order selection, packing and delivery in-store and via Coles delivery vans.

You will report to the Store Manager and drive a one-team culture, coaching frontline staff, managing rostering, store standards, and customer experience to deliver strong results for customers and the business.

Qualifications

• Leadership experience with the ability to coach and develop your team.
• Take a team approach to meeting sales targets, cost control and rostering needs.
• To keep things simple and inspire customers by making sure Coles' visual merchandising, safety, compliance and stock management standards are met.
• To be customer obsessed and continually seek to better understand our diverse customers.
• Drive a one team culture that recognises and celebrates success.

Responsibilities

• Oversee day-to-day running of the Coles Online Department.
• Report to the Store Manager on department performance and issues.
• Ensure timely order selection, packing, and handover to collection or delivery teams.
• Maintain high standards of customer experience, safety and compliance.
• Lead rostering and resource planning for online operations.

Skills

Leadership

Team development

Customer focus

Retail operations

Job description

Coles Online Manager - Coles Supermarkets - Griffith

In a company as invested in its future leaders as we are, there's always support for you to learn, grow and move. A role in Leadership gives you the opportunity to build on what you know, develop skills in new areas and explore other ways you can make a difference to the customers and communities you serve. If you're ready to take the next step in your career here, now's the time!

About the Role

The Coles Online Department helps get our online orders selected and packed in-store by a team of Personal Shoppers. The orders are then picked up as part of our click and collect / concierge service or delivered to our customers in our Coles delivery vans.

Reporting to the Store Manager, you'll have full accountability for the day-to-day running of the online department. You'll take pride in contributing to a customer experience that’s welcoming and inspiring for our customers, team members and community. This is an excellent opportunity to take your retail leadership experience to the next level.

About you and your skills

• Leadership experience with the ability to coach and develop your team
• Take a team approach to meeting sales targets, cost control and rostering needs
• To keep things simple and inspire customers by making sure Coles' visual merchandising, safety, compliance and stock management standards are met
• To be customer obsessed and continually seek to better understand our diverse customers
• Drive a one team culture that recognises and celebrates success

What’s in it for you?

• More cash staying in your pocket: Eligible team members receive 5% discount all year round on your Supermarket and Liquor online and in-store purchases. We also offer additional periods of double discount (10%) at various times throughout the year. As well as hotdeals exclusive to team members that translate into additional savings.
• Reward through recognition: Give and receive recognition, linked to our Coles values, through our digital recognition platform 'mythanks'. You can accumulate points to redeem in the online shop for exciting gifts and electronic gift cards from an extensive range of retailers.
• Structured and long term learning pathway: Comprehensive induction, management and people leadership training provided so you can thrive in this role and whatever is next.
• Novated car leases: Looking for a new car? We provide access to novated leasing for eligible team members.
• Investment in your future: Become a part-owner of the Coles Group. Our annual team member share plan offer allows eligible team members to make regular pre-tax salary sacrifice deductions to purchase Coles Group shares.
• Paid parental leave: We understand how important your life outside work is and offer permanent team members paid parental leave to support you in balancing work and family.