Online & Marketplace Manager

Likewize; Melbourne; On-site; AUD 120,000 - 160,000; Full time

Job summary

Likewize is seeking an Online & Marketplace Manager in Melbourne to own the digital commerce strategy across owned online stores and marketplace channels. You will drive revenue, profitability and customer experience while ensuring seamless operations and integration across platforms.

You will collaborate with Product, Marketing, Category, IT, and Operations to optimise products, pricing, content and promotions, and to expand channel reach.

Qualifications

• Demonstrated eCommerce and marketplace experiences in online retail or related industries.
• Proven track record driving revenue growth and improving profitability.
• Strong understanding of digital merchandising and customer journey optimization.
• Experience with analytics to turn data into actionable insights.
• Advanced Excel and Power BI skills for reporting and decision support.

Responsibilities

• Own and execute the online and marketplace strategy across owned stores and third‑party channels.
• Lead platform performance, onboarding, and digital trading initiatives to drive revenue.
• Collaborate with Product, Marketing, IT and Operations to optimise inventory, pricing and content.
• Monitor revenue, profitability, traffic, conversion and AOV, and drive improvement.
• Manage relationships with marketplace and technology partners to meet growth targets.

Skills

eCommerce

Marketplace experience

Revenue growth

Analytical capability

Excel

Power BI

Digital merchandising

Tools

eCommerce platforms

PIM

OMS

Pricing systems

Inventory management

Job description

Who We Are

Likewize is a global leader in technology distribution, protection and support services. Operating in over 30 countries, we simplify and enhance the tech experience for millions of customers every day. From device protection to repair, logistics, and resale, we deliver seamless, innovative solutions that build loyalty and trust.

About the Role

As Online & Marketplace Manager you would own and execute the digital commerce strategy across owned online stores, marketplace channels and connected commerce platforms. The role drives revenue growth, profitability, customer experience and operational performance, while ensuring digital channels are integrated and managed effectively across the business.

Working closely with Product, Marketing, Category, IT, Supply Chain and Operations, you will ensure products, inventory, pricing, promotions and content are optimised across all digital platforms. You will also lead platform performance, channel expansion and digital trading execution to deliver seamless customer experiences and strong commercial outcomes.

Develop and execute the online and marketplace strategy to drive revenue growth, profitability, customer acquisition and channel expansion across owned and third-party platforms.

Own performance across online stores and marketplace channels, including sales, margin, conversion and customer experience objectives.

Monitor and optimise key measures including revenue, profitability, traffic, conversion, customer acquisition, average order value and marketplace performance.

Lead the integration, onboarding and optimisation of digital commerce platforms, marketplaces and new channel opportunities, ensuring scalable and efficient operations.

Manage strategic relationships with marketplace, platform and technology partners to achieve service, platform performance and growth objectives.

Drive continuous improvement across digital commerce platforms, marketplace operations, customer experience and business processes through data-driven insights and innovation.

Develop and execute digital trading plans, promotional calendars and major sales events to maximise traffic, conversion and commercial performance.

Own product merchandising, content strategy and customer journey optimisation to improve product discoverability, engagement and conversion.

Collaborate with Category Managers and Product Managers to ensure online assortments, pricing and promotional activity support customer needs and growth opportunities.

Cross-functional Collaboration

Partner with Product, Marketing, Category, IT, Supply Chain and Operations to ensure products, inventory, pricing, promotions and content are effectively managed across all digital channels.

Align internal teams and external partners around digital commerce strategies, platform capabilities, commercial objectives and operational delivery.

About You

Demonstrated eCommerce and marketplace experiences in online retail, telecommunications, consumer electronics or a related industry.

Proven success managing online sales channels and marketplaces, with responsibility for revenue growth, profitability, customer experience and commercial performance.

Strong understanding of digital commerce platforms and integrated technology solutions, including eCommerce platforms, PIM, OMS, pricing, inventory and order management systems.

Experience leading platform integrations, marketplace onboarding and digital channel expansion projects with technology and operational teams.

Strong commercial and analytical capability, with the ability to interpret sales, profitability, customer and conversion data and turn insights into action.

Experience developing online trading strategies, promotional calendars, product launches and major sales events.

Strong knowledge of digital merchandising, customer journey optimisation, search performance, content management and conversion improvement.

Well-developed project management, organisational and stakeholder management skills, with the ability to manage multiple priorities in a dynamic environment.

Advanced Microsoft Excel and Power BI skills, with experience using analytics, reporting and business intelligence tools to support decisions and performance improvement.

Excellent communication and presentation skills, with the ability to influence stakeholders and present recommendations to senior leadership.

Experience in telecommunications, mobile accessories, consumer electronics, technology products or omnichannel retail will be highly regarded.

Full working rights and no requirement for visa sponsorship

What’s on Offer

A collaborative, fast-paced environment in a growing business

A role with variety, responsibility and opportunities to learn

Supportive team culture and a well-equipped, modern office

Convenient Melbourne location, close to shops and public transport.

If you're a commercially minded digital commerce professional who enjoys building online channels, improving customer journeys and turning insights into growth, we'd love to hear from you.

Please note - this role is a full-time position.

Likewize is a global leader in device protection, repair, and distribution, helping businesses and customers stay connected. We deliver innovative solutions and a best-in-class product portfolio that meets the evolving needs of our customers.

Likewize is a global leader in device protection, repair, and distribution, helping businesses and customers stay connected. We deliver innovative solutions and a best-in-class product portfolio that meets the evolving needs of our customers.