Head of Amazon

Lucent Globe Pty; Gold Coast City; On-site; AUD 140,000 - 210,000; Full time

Benefits offered by this job

Performance bonus

New head office in Yatala

Job summary

Lucent Globe is hiring its first Head of Marketplaces to build Amazon into a major, profitable channel across Australia, the US, the UK and new markets as they open up.

You will own the channel end to end: strategy, P&L, listings, advertising, creators, inventory with ops, and account health. Lead the playbook and a growing team to scale profitably across markets.

Qualifications

• 3+ years managing Amazon for a brand, with responsibility for channel revenue and profitability.
• Hands-on marketplace advertising experience with ROAS and margin trade-offs.
• Strong grasp of fulfilment, inventory planning and account health.
• Experience managing platform relationships and resolving issues through support/escalation.
• Commercial and analytical mindset; proficient in Excel and platform reporting.

Responsibilities

• Own the end-to-end Amazon strategy, P&L, listings, ads and inventory.
• Build marketplace roadmap and expansion plans across markets.
• Manage relationships with Amazon account teams and partner networks.
• Lead advertising strategy and growth: ROAS targets, keyword strategy, reviews and promotions.
• Own listings, brand registry, IP protection and cross-border logistics.
• Forecast inventory with Ops, monitor account health, and resolve issues.
• Report weekly on sales, ad performance, margin, and creator activity.

Skills

Amazon management

P&L ownership

Advertising (ROAS)

Inventory planning

Account health

Data analytics

Cross-functional collaboration

Tools

Helium 10

Jungle Scout

Pacvue

Perpetua

Job description

Lucent Globe is hiring its first Head of Marketplaces to build Amazon into a major, profitable channel across Australia, the US, the UK and new markets as they open up.

Lucent Globe is hiring its first Head of Marketplaces to build Amazon into a major, profitable channel across Australia, the US, the UK and new markets as they open up.

About Lucent Globe

Lucent Globe is an Australian eco-friendly cleaning products brand. We started direct-to-consumer and have grown to well over 1,000,000 customers, and now sit on shelf at Coles, Woolworths and Chemist Warehouse. We sell in Australia, the US and the UK, and we're moving into a new head office and warehouse in Yatala, QLD.

You'll own the channel end to end: strategy, P&L, listings, advertising, creators, inventory (alongside our ops team) and account health. You'll be our main point of contact with Amazon , decide where we play next, and build the playbook and team to scale profitably.

Key responsibilities

Strategy and P&L

• Own the P&L for Amazon across all markets: revenue, contribution margin, fees, ad spend and returns.
• Set the marketplace roadmap: which channels and countries to enter next, which selling models to use, and which SKUs and bundles to launch where.
• Build the annual marketplaces plan and feed it into our quarterly planning cycle.
• Protect pricing integrity so marketplaces complement, not cannibalise, our DTC subscription and retail partners.

Platform relationships and support

• Be our main point of contact with Amazon, building strong relationships with account managers and partner teams.
• Own every platform issue from start to finish: suppressed listings, account health flags, fee disputes, payment holds, policy changes, hijackers and fulfilment problems.
• Work through support cases and escalation paths until issues are resolved, and keep a log of open cases.
• Use those relationships to get early access to programs, betas and promotional opportunities.

Advertising and growth

• Run Amazon Ads (Sponsored Products, Brands, Display, DSP) to clear ROAS and TACoS targets.
• Drive Amazon organic rank through keyword strategy, reviews (Vine) and Subscribe & Save adoption.
• Plan and execute tentpole events: Prime Day, Black Friday/Cyber Monday and any other Amazon sale periods
• Work with the wider performance team on attribution and halo effects between Meta, Google, Amazon and TikTok.

Catalogue and brand

• Own listings and storefronts on both platforms: titles, content, A+ and Brand Store, imagery and video, with Creative.
• Manage Brand Registry, IP protection, counterfeits, hijackers and unauthorised resellers.
• Launch new products across multiple markets

Operations and account health

• Forecast and manage marketplace inventory with Ops and Demand Planning, including Amazon FBA inbound shipments, storage limits, stock-outs and excess fees.
• Keep account health clean on both platforms: policy compliance, product safety and dangerous goods documentation, listing suppressions.
• Manage cross-border logistics, compliance, tax and payments for each new market.

Reporting and team

• Report weekly on sales, ad performance, margin, inventory and creator performance by channel and country.
• Choose and manage tools and agency partners (ad tech, analytics, affiliate platforms).
• Build and lead a marketplaces team as the channels scale (e.g. marketplace coordinator, ads specialist, creator and affiliate manager).

About you

Must have

• 3+ years managing Amazon for a brand (in-house or agency), with responsibility for channel revenue and profitability.
• A track record of growing marketplace sales profitably, ideally in FMCG, household, beauty or consumables.
• Hands-on marketplace advertising experience and comfort with ROAS, TACoS and margin trade-offs.
• A solid grasp of marketplace fulfilment, inventory planning and account health.
• Experience managing platform relationships and resolving issues through support and escalation channels.
• Commercial and analytical: you live in the numbers and are confident in Excel and platform reporting.
• Able to work across teams and explain trade-offs clearly to leadership.

Nice to have

• Experience with other channels including TikTok Shop
• Experience launching marketplaces in new countries.
• Subscription or DTC brand background.
• Experience with tools like Helium 10, Jungle Scout, Pacvue or Perpetua.
• Has built and led a small team.

How you work

You fit our values: an Athlete Mindset, Progress over Perfection, Doing good things for the right reasons, and Think, learn, share, repeat.

What we offer

• A senior role in our performance team, with real ownership of two fast-growing channels.
• Competitive salary plus performance bonus tied to marketplace contribution margin (package TBC).
• A brand with proven product-market fit, strong repeat customers and international momentum.
• A new purpose-built head office and warehouse in Yatala.
• Products you can be proud of, sold for the right reasons.