Onboard Guest Experience Director

Journey Beyond group.; Airlie Beach; Hybrid; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Travel discounts

Study assistance

Career progression

Referral program

Parental leave

Purchased leave

Health discounts

Employee assistance program

Merchandise discounts

Café/Bar discounts

Free public transport

Remote area benefits

Job summary

Journey Beyond Group is seeking a Cruise Director to lead a marine team and deliver exceptional guest experiences aboard our Whitsundays vessels. You will manage Cruise Attendants, uphold high service standards, and ensure a welcoming onboard environment.

The role requires strong leadership and customer-service focus, with responsibilities including ticketing, inventory control, and food/beverage knowledge. A marine/tourism background is preferred.

Qualifications

• Experience in marine/tourism environments.
• Strong leadership and guest service background.
• Ability to manage crew and address guest complaints.

Responsibilities

• Deliver exceptional guest experiences through outstanding customer service and consistent high performance.
• Manage and oversee Cruise Attendants, ensuring professionalism and optimal service delivery.
• Address and resolve guest complaints promptly to uphold a positive experience on board.
• Handle daily ticketing procedures, managing manifests, headcount responsibilities, document processing, sales, and reconciliation of onboard tills.
• Maintain high standards of food and beverage knowledge, ensure compliance with Food Safety regulations, manage stock control, and oversee daily reconciliation of products.

Skills

Leadership

Customer service

Interpersonal skills

Team management

Attention to detail

Education

Certificate/Diploma in Hospitality/Tourism or comparable supervisory experience

HLTAID011 First Aid

HLTAID015 CPR and Advanced Oxygen Resuscitation

QLD Responsible Service of Alcohol

QLD Working with Children’s Check (Blue Card)

SITSS0016 – Food Handling Supervisor

Elements of Shipboard Safety Skillset

Job description

Journey Beyond Group is seeking a Cruise Director to lead a marine team and deliver exceptional guest experiences aboard our Whitsundays vessels. You will manage Cruise Attendants, uphold high service standards, and ensure a welcoming onboard environment.

The role requires strong leadership and customer-service focus, with responsibilities including ticketing, inventory control, and food/beverage knowledge. A marine/tourism background is preferred.