Guest Experience Architect – Reefworld & Reefsleep

Journey Beyond

Airlie Beach

Hybrid

AUD 120,000 - 160,000

Full time

14 days+

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Benefits offered by this job

Generous discounts on Journey Beyond旅行

Study Assistance Policy

Career progression opportunities

Employee Referral Policy

Parental Leave program

Private Health discounts

Employee Assistance Program

Discounts on Journey Beyond merch

Discounts at Cruise Café & Bar

Discounts at the bar on board vessels

Free public transport

Salary sacrifice remote area benefits

Job summary

Journey Beyond is seeking a passionate Guest Experience Manager to enhance hospitality and guest services at Cruise Whitsundays. This role focuses on service delivery, food and beverage quality, staff training, and product innovation to improve guest satisfaction and Net Promoter Scores.

As the ambassador for exceptional experiences, you will lead in creating memorable moments across the business, delivering premium overnight resort-style hospitality at Reefworld Premium and managing the

Qualifications

Senior leadership in premium hospitality, tourism or guest experience environments.
Proven track record developing guest-facing teams and delivering high service standards.
Experience in premium food & beverage operations and guest services.

Responsibilities

Lead hospitality and guest service standards across Cruise Whitsundays.
Oversee the food and beverage program, ensuring exceptional quality and service.
Lead and develop guest-facing teams, building a strong service culture.
Oversee Catering, Café, Stores and procurement operations.
Use guest feedback and NPS to identify improvements and drive change.