Cruise Experience Director

Journey Beyond; Whitsunday Regional; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Discounts on Journey Beyond travel

Salary sacrifice remote area benefits

Study Assistance Policy

Employee Assistance Program

Private Health discounts

Career progression opportunities

Job summary

Journey Beyond in Queensland is seeking a Cruise Director to lead onboard guest experiences, supervise Cruise Attendants, and maintain the highest standards of service and professionalism. You will drive front-line service, resolve guest issues promptly, and work within food and beverage operations while upholding safety standards and regulatory requirements.

Applicants should bring maritime and tourism experience, strong leadership, and a proactive approach to ensure unforgettable journeys for

Qualifications

• Certificate and/or Diploma in Hospitality/Tourism or comparable supervisory experience
• HLTAID011 Provide First Aid (mandatory)
• HLTAID015 Provide CPR (mandatory)
• QLD Responsible Service of Alcohol (mandatory)
• QLD Working with Children’s Check (Blue Card) (mandatory)
• SITSS0016 – Food Handling Supervisor
• Elements of Shipboard Safety Skillset

Responsibilities

• Deliver exceptional guest experiences through outstanding customer service and consistent high performance.
• Manage and oversee Cruise Attendants, ensuring professionalism and optimal service delivery.
• Address and resolve guest complaints promptly to uphold a positive experience on board.
• Handle daily ticketing procedures, managing manifests, headcount responsibilities, document processing, sales, and reconciliation of onboard tills.
• Maintain high standards of food and beverage knowledge, ensure compliance with Food Safety regulations, manage stock control, and oversee daily reconciliation of products.

Skills

Leadership

Guest service

Communication

Team management

Education

Certificate and/or Diploma in Hospitality/Tourism or comparable supervisory experience

Job description

Journey Beyond in Queensland is seeking a Cruise Director to lead onboard guest experiences, supervise Cruise Attendants, and maintain the highest standards of service and professionalism. You will drive front-line service, resolve guest issues promptly, and work within food and beverage operations while upholding safety standards and regulatory requirements.

Applicants should bring maritime and tourism experience, strong leadership, and a proactive approach to ensure unforgettable journeys for