On-site Process & Customer Experience Improvement Analyst

PHILLIP RILEY PROJECTS PTY LTD; Melbourne; On-site; AUD 88,000 - 108,000; Full time

Job summary

PHILLIP RILEY PROJECTS PTY LTD in Melbourne seeks an experienced Organisation and Methods Analyst to improve business operations by analysing structures, workflows and processes.

You will recommend and implement strategies to enhance customer experience and resource efficiency, identify gaps with continuous improvement methods, and support organisational innovation. A bachelor’s degree or 5+ years of equivalent experience is required. Salary range 87,500–107,500 AUD plus super.

Qualifications

• Bachelor level qualification or higher; equivalent work experience of 5+ years also acceptable.
• Minimum of 1 year's experience required.
• Strong analytical thinking and communication.

Responsibilities

• Analyse organisational structures, workflows and processes to improve customer experience and resource efficiency.
• Identify gaps and opportunities using continuous improvement and change methodologies.
• Recommend and implement strategies, revise methods and procedures, and alter workflows.
• Coach and mentor individuals and teams to build capabilities.

Skills

Analytical thinking

Communication skills

Process improvement

Education

Bachelor degree or equivalent experience

Job description

PHILLIP RILEY PROJECTS PTY LTD in Melbourne seeks an experienced Organisation and Methods Analyst to improve business operations by analysing structures, workflows and processes.

You will recommend and implement strategies to enhance customer experience and resource efficiency, identify gaps with continuous improvement methods, and support organisational innovation. A bachelor’s degree or 5+ years of equivalent experience is required. Salary range 87,500–107,500 AUD plus super.