On-Site Electrical Field Service Technician

Cummins; City of Wodonga; On-site; AUD 85,000 - 110,000; Full time

Job summary

Cummins in Victoria, Australia seeks a Technical Specialist to diagnose and execute complex generator repairs at customer sites. You will maintain service documentation, apply specialized tools, and escalate issues when needed.

This role emphasizes preventive maintenance, safety compliance, and knowledge-sharing with technicians and apprentices to uphold service quality and customer satisfaction.

Qualifications

• Establishes productive customer relations and ensures prompt attention to customer needs.
• Applies specialized tools and documented procedures to diagnose and complete complex repairs at customer sites.
• Performs preventative maintenance as per schedules on power generation products in the field.
• Escalates unresolved issues to product specialists or supervisor.
• Coaches and develops technicians and apprentices; may review repair plans and parts lists.

Responsibilities

• Completes required documentation such as service worksheets and warranty claims.
• Completes training in line with skill and business requirements.
• Maintains service vehicle and tools.
• Ensures adherence to Health, Safety & Environmental policies and reports issues to management.
• Communicates effectively with diverse audiences.
• Develops talent and manages complexity; handles conflicts and seeks self-development.

Skills

Customer relations

Diagnostics & troubleshooting

Field service delivery

Coaching & mentoring

Tools

Electronic service tools

Power generation equipment tools

Job description

Cummins in Victoria, Australia seeks a Technical Specialist to diagnose and execute complex generator repairs at customer sites. You will maintain service documentation, apply specialized tools, and escalate issues when needed.

This role emphasizes preventive maintenance, safety compliance, and knowledge-sharing with technicians and apprentices to uphold service quality and customer satisfaction.