On-Call Ops & Admin Manager (Tutoring Biz)

Vass Tutoring; Melbourne; On-site; AUD 18,000 - 23,000; Part time

Job summary

Vass Tutoring is seeking an Operations & Office Manager to oversee scheduling, communications, and payments for a growing tutoring business in Melbourne. The role offers a guaranteed weekly retainer and approximately 12.5 hours of active work, plus on-call availability from 2:00 pm to 7:00 pm, Monday to Friday.

The position is casual with training before January 2027. You will coordinate with a team of tutors and parents to ensure smooth operations while supporting execution of daily tasks and

Qualifications

• On-Call Availability: reachable 2:00 pm–7:00 pm for emergencies.
• Strong Excel/Google Sheets proficiency for tracking.
• Excellent communication with parents and tutors.
• Experience in scheduling and payment tracking.

Responsibilities

• Master Scheduler: manage all scheduling inquiries and timetabling for 100+ weekly sessions.
• Communication Lead: clear and respond to parent/tutor emails by 11:00 am.
• Payment Tracking & Enforcement: audit accounts and ensure sessions are paid 24 hours in advance.
• Urgent Escalations: handle on-call issues 2:00 pm–7:00 pm.

Skills

Scheduling

Spreadsheet proficiency

Customer service

On-call availability

Accounts/payments tracking

Tools

Google Docs/Sheets

OneNote

Excel

Job description

Vass Tutoring is seeking an Operations & Office Manager to oversee scheduling, communications, and payments for a growing tutoring business in Melbourne. The role offers a guaranteed weekly retainer and approximately 12.5 hours of active work, plus on-call availability from 2:00 pm to 7:00 pm, Monday to Friday.

The position is casual with training before January 2027. You will coordinate with a team of tutors and parents to ensure smooth operations while supporting execution of daily tasks and