Client Success & Tutor Programs Lead

A Team Tuition Pty Ltd; Gold Coast City; On-site; AUD 70,000 - 90,000; Full time

Job summary

A Team Tuition Pty Ltd is seeking a Program Delivery Coordinator for our Varsity Lakes, QLD location. This full-time role focuses on delivering exceptional client and tutor experiences by overseeing a portfolio of families and Academic Personal Trainers/Tutors, ensuring programs run smoothly and targets are met.

You will build strong relationships, drive renewals and satisfaction, mentor tutors, handle challenges, and manage multiple priorities in a KPI-driven environment.

Qualifications

• 3–5+ years in account management or client relationship roles.
• Proven ability to manage a large client portfolio and achieve retention KPIs.
• Strong leadership, mentoring and conflict-resolution skills.
• Highly organised with ability to manage competing priorities.
• Proactive, solutions-focused and autonomous.
• CRM experience; Salesforce advantageous.

Responsibilities

• Build strong client relationships and proactively manage family expectations.
• Drive client retention, program renewals and satisfaction.
• Lead, mentor and support APTs to deliver tutoring experiences.
• Handle complaints, resolve challenges and identify at-risk clients.
• Monitor KPIs and maintain accurate CRM records.
• Manage multiple priorities across a high-volume portfolio.

Skills

Relationship management

Account management

Leadership

Organisational skills

Problem solving

Autonomous work

Tools

Salesforce

Job description

A Team Tuition Pty Ltd is seeking a Program Delivery Coordinator for our Varsity Lakes, QLD location. This full-time role focuses on delivering exceptional client and tutor experiences by overseeing a portfolio of families and Academic Personal Trainers/Tutors, ensuring programs run smoothly and targets are met.

You will build strong relationships, drive renewals and satisfaction, mentor tutors, handle challenges, and manage multiple priorities in a KPI-driven environment.