Omnichannel Coordinator (Medical Affairs)

On Q Recruitment; Sydney; On-site; AUD 70,000 - 110,000; Full time

Benefits offered by this job

Hybrid working model (3 days office, 2

Days from home)

Job summary

On Q Recruitment is seeking an Omnichannel Coordinator (Medical Affairs) to join a leading pharmaceutical organisation in Sydney. The role supports omnichannel engagement initiatives and ensures timely, compliant medical information across digital channels.

Based in Sydney with a flexible hybrid model, 12-month temporary contract. Ideal for developing a career in pharmaceutical omnichannel, digital engagement or medical communications.

Qualifications

• Experience in omnichannel, digital marketing, customer engagement, medical communications or a related role.
• Exposure to pharmaceutical, healthcare, biotechnology or life sciences sectors preferred.
• Strong project coordination and stakeholder management skills.
• Confidence working with data, reports and performance metrics.
• Excellent communication and organisational abilities.
• Ability to work effectively in a collaborative and fast-paced environment.

Responsibilities

• Coordinate the execution of omnichannel campaigns and digital engagement activities.
• Assist with the distribution of medical and scientific content through digital channels.
• Support Medical Affairs and MSL teams with content deployment and customer engagement initiatives.
• Work with external agencies and vendors to ensure projects are delivered on time.
• Assist in maintaining websites, email campaigns and other engagement platforms.
• Monitor campaign performance and prepare reports using engagement data and customer insights.
• Support the development of dashboards and tracking metrics.
• Ensure activities meet internal compliance and regulatory requirements.
• Contribute ideas to improve customer engagement and omnichannel effectiveness.
• Support cross-functional projects and stakeholder communications.

Skills

Omnichannel experience

Digital marketing

Customer engagement

Medical communications

Project coordination

Stakeholder management

Data interpretation

Communication

Organisation

Job description

Omnichannel Coordinator (Medical Affairs)

An exciting opportunity exists for an Omnichannel Coordinator to join the Medical Affairs team of a leading pharmaceutical organisation. This role will support the delivery of omnichannel engagement initiatives, helping ensure healthcare professionals receive timely, relevant and compliant scientific information through a range of digital channels.

Based in Sydney, this position offers a flexible hybrid working model and is ideal for someone looking to further develop their career in pharmaceutical omnichannel, digital engagement or medical communications. 12-month Temporary role.

About the Role Reporting to the Medical Director, you will support the planning, coordination and execution of omnichannel activities across multiple therapeutic areas. Working closely with Medical Affairs, MSL teams and external vendors, you will help drive digital engagement initiatives and optimise customer experiences.

Key Responsibilities

• Coordinate the execution of omnichannel campaigns and digital engagement activities.
• Assist with the distribution of medical and scientific content through digital channels.
• Support Medical Affairs and MSL teams with content deployment and customer engagement initiatives.
• Work with external agencies and vendors to ensure projects are delivered on time.
• Assist in maintaining websites, email campaigns and other engagement platforms.
• Monitor campaign performance and prepare reports using engagement data and customer insights.
• Support the development of dashboards and tracking metrics.
• Ensure activities meet internal compliance and regulatory requirements.
• Contribute ideas to improve customer engagement and omnichannel effectiveness.
• Support cross-functional projects and stakeholder communications.

You are an organised and proactive professional with an interest in healthcare, digital engagement and customer experience.

To be successful, you will bring:

• Experience in omnichannel, digital marketing, customer engagement, medical communications or a related role.
• Exposure to the pharmaceutical, healthcare, biotechnology or life sciences sectors preferred.
• Strong project coordination and stakeholder management skills.
• Confidence working with data, reports and performance metrics.
• Excellent communication and organisational abilities.
• Ability to work effectively in a collaborative and fast-paced environment.

What's on Offer

• 12-month contract with potential for extension.
• Hybrid working model (3 days office, 2 days from home).
• Exposure to a global pharmaceutical organisation and innovative engagement programs.
• Collaborative team environment with strong learning and development opportunities.

This opportunity is ideal for candidates seeking their next step into pharmaceutical omnichannel and digital engagement, including those from medical communications, healthcare marketing, commercial operations, CRM, agency or customer engagement backgrounds.