Omnichannel Coordinator (Medical Affairs)

On Q Recruitment; Sydney; Hybrid; AUD 75,000 - 95,000; Full time

Benefits offered by this job

12-month contract

Hybrid working (3 days office, 2 days

Exposure to a global pharmaceutical

Learning and development opportunities

Job summary

On Q Recruitment is seeking an Omnichannel Coordinator to join its Medical Affairs team in Sydney. The role supports the planning, coordination and execution of omnichannel activities, helping deliver timely, compliant scientific information through digital channels.

Based in Sydney with a flexible hybrid model, this 12-month temporary role offers exposure to a global pharmaceutical organisation and opportunities to develop digital engagement, dashboards, and stakeholder management skills.

Qualifications

• Experience in omnichannel, digital marketing or customer engagement.
• Exposure to pharmaceutical, healthcare, biotech or life sciences sectors preferred.
• Strong project coordination and stakeholder management skills.
• Comfort working with data, reports and performance metrics.

Responsibilities

• Coordinate execution of omnichannel campaigns and digital engagement activities.
• Assist with distribution of medical and scientific content through digital channels.
• Support Medical Affairs and MSL teams with content deployment and customer engagement initiatives.
• Collaborate with external agencies to ensure timely project delivery.
• Maintain websites, email campaigns and engagement platforms.
• Monitor campaign performance and prepare reports using engagement data and insights.
• Support development of dashboards and tracking metrics.
• Ensure compliance with internal and regulatory requirements.
• Contribute ideas to improve customer engagement and omnichannel effectiveness.
• Support cross-functional projects and stakeholder communications.

Skills

Omnichannel marketing

Digital marketing

Customer engagement

Medical communications

Job description

An exciting opportunity exists for an Omnichannel Coordinator to join the Medical Affairs team of a leading pharmaceutical organisation. This role will support the delivery of omnichannel engagement initiatives, helping ensure healthcare professionals receive timely, relevant and compliant scientific information through a range of digital channels.

Based in Sydney, this position offers a flexible hybrid working model and is ideal for someone looking to further develop their career in pharmaceutical omnichannel, digital engagement or medical communications. 12-month Temporary role.

About the Role

Reporting to the Medical Director, you will support the planning, coordination and execution of omnichannel activities across multiple therapeutic areas. Working closely with Medical Affairs, MSL teams and external vendors, you will help drive digital engagement initiatives and optimise customer experiences.

Key Responsibilities

• Coordinate the execution of omnichannel campaigns and digital engagement activities.
• Assist with the distribution of medical and scientific content through digital channels.
• Support Medical Affairs and MSL teams with content deployment and customer engagement initiatives.
• Work with external agencies and vendors to ensure projects are delivered on time.
• Assist in maintaining websites, email campaigns and other engagement platforms.
• Monitor campaign performance and prepare reports using engagement data and customer insights.
• Support the development of dashboards and tracking metrics.
• Ensure activities meet internal compliance and regulatory requirements.
• Contribute ideas to improve customer engagement and omnichannel effectiveness.
• Support cross-functional projects and stakeholder communications.

You are an organised and proactive professional with an interest in healthcare, digital engagement and customer experience.

To be successful, you will bring:

• Experience in omnichannel, digital marketing, customer engagement, medical communications or a related role.
• Exposure to the pharmaceutical, healthcare, biotechnology or life sciences sectors preferred.
• Strong project coordination and stakeholder management skills.
• Confidence working with data, reports and performance metrics.
• Excellent communication and organisational abilities.
• Ability to work effectively in a collaborative and fast-paced environment.

What's on Offer

• 12-month contract with potential for extension.
• Hybrid working model (3 days office, 2 days from home).
• Exposure to a global pharmaceutical organisation and innovative engagement programs.
• Collaborative team environment with strong learning and development opportunities.

This opportunity is ideal for candidates seeking their next step into pharmaceutical omnichannel and digital engagement, including those from medical communications, healthcare marketing, commercial operations, CRM, agency or customer engagement backgrounds.