Omni-Channel CX & Sales Ambassador

R.M. Williams; Sydney; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

40% employee discount

Exclusive private health partnership

Job summary

R.M.Williams is seeking a warm, authentic Customer Experience Ambassador to join our global Customer Service team in the brand new Sydney showroom, located in the heart of the CBD. You will connect customers to our RM Williams community through personalised advice and seamless, accessible digital experiences.

Your role encompasses product knowledge, customer experience and sales, delivering tailored RM Williams solutions while upholding our Signature Service and cultivating online engagement

Qualifications

• Experience in a high-volume omnichannel customer service role.
• Experience with case management in Salesforce Service Cloud (desirable).
• Strong written and verbal communication skills.
• Ability to collaborate effectively within a team.
• Empathy and inclusive customer interactions.
• Proven selling skills and achieving commercial goals.
• Genuine curiosity to understand diverse perspectives.

Responsibilities

• Craft an immersive customer experience, championing our Signature Service.
• Demonstrate service culture and our mission to be known for Signature Service.
• Cultivate online sales via phone, chat, SMS and video appointments.
• Provide support on stock availability, orders, returns and repairs.
• Act as an RM Williams brand ambassador delivering tailored solutions.

Skills

Customer service

Sales experience

Communication

Team collaboration

Empathy

Problem solving

Curiosity

Tools

Salesforce Service Cloud

Job description

R.M.Williams is seeking a warm, authentic Customer Experience Ambassador to join our global Customer Service team in the brand new Sydney showroom, located in the heart of the CBD. You will connect customers to our RM Williams community through personalised advice and seamless, accessible digital experiences.

Your role encompasses product knowledge, customer experience and sales, delivering tailored RM Williams solutions while upholding our Signature Service and cultivating online engagement