Ombudsman, Banking & Finance: Lead Fair Outcomes

AFCA; Sydney; Presencial; AUD 230 000 - 290 000; Tempo integral

Resumo da oferta

AFCA is Australia’s independent financial services ombudsman. As an Ombudsman, Banking & Finance you’ll sit at the forefront of the complaints system, determine complex disputes across banking, lending, credit and financial difficulty matters, and deliver fair, independent outcomes for consumers.

In this senior leadership role you’ll shape AFCA’s approach, mentor adjudicators and caseworkers, engage regulators and industry stakeholders, and help drive positive systemic change while upholding

Qualificações

• Formal legal qualifications and/or extensive dispute resolution experience at executive level within banking/finance or related sector.
• Broad, practical knowledge of financial services law including consumer credit and lending and related regulatory frameworks.
• Ability to distill complex issues, manage an active caseload and stay outcomes-focused.
• Excellent communication and relationship-building with diverse stakeholders.

Responsabilidades

• Provide strategic and technical leadership across AFCA.
• Mentor and develop Adjudicators, Caseworkers and colleagues.
• Influence thinking on emerging banking and finance issues.
• Contribute to thought leadership and organisational initiatives.
• Represent AFCA at industry forums, conferences and stakeholder events.
• Build trusted relationships with regulators, consumer advocates, government bodies, member firms and Ombudsman networks.
• Help shape industry conversations and drive positive systemic change.

Conhecimentos

Legal credentials

Financial services knowledge

Analytical thinking

Communication

Resilience under pressure

Descrição da oferta de emprego

AFCA is Australia’s independent financial services ombudsman. As an Ombudsman, Banking & Finance you’ll sit at the forefront of the complaints system, determine complex disputes across banking, lending, credit and financial difficulty matters, and deliver fair, independent outcomes for consumers.

In this senior leadership role you’ll shape AFCA’s approach, mentor adjudicators and caseworkers, engage regulators and industry stakeholders, and help drive positive systemic change while upholding