Chief Ombudsman, Banking & Finance — Hybrid & Flexible Leave

AFCA; Sydney; Híbrido; AUD 320 000 - 420 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Gold AWEI Accreditation 2025

Family Friendly Workplace

Hybrid working

Inclusive leave options

Resumo da oferta

AFCA is seeking an accomplished Lead Ombudsman, Banking & Finance, to shape outcomes impacting consumers, financial firms and the sector. You will lead a nationwide team of Ombudsmen and Adjudicators, ensuring decisions are fair, timely and principled.

Reporting to the Deputy Chief Ombudsman, you will drive strategic leadership, stakeholder engagement and industry standards, while delivering meaningful social impact.

Qualificações

• Extensive experience in banking and finance law, regulation or dispute resolution.
• Proven senior legal leadership and strategy execution.
• Track record in coaching high‑performing teams.
• Exceptional judgment and written communication.
• Ability to navigate complex and sensitive matters with integrity.

Responsabilidades

• Lead the Banking & Finance decision-making function and a national team of Ombudsmen and Adjudicators.
• Provide strategic, technical and professional leadership ensuring fair, timely decisions.
• Shape AFCA's standards and influence industry directions.
• Engage with senior stakeholders across the financial services sector.

Conhecimentos

Banking & Finance Law

Leadership

Strategic thinking

Communication

Empathy & resilience

Descrição da oferta de emprego

AFCA is seeking an accomplished Lead Ombudsman, Banking & Finance, to shape outcomes impacting consumers, financial firms and the sector. You will lead a nationwide team of Ombudsmen and Adjudicators, ensuring decisions are fair, timely and principled.

Reporting to the Deputy Chief Ombudsman, you will drive strategic leadership, stakeholder engagement and industry standards, while delivering meaningful social impact.