Executive Ombudsman, Banking & Finance — Fairness Leader
AFCA
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Resumo da oferta
AFCA, the Australian Financial Complaints Authority, seeks a Lead Ombudsman, Banking & Finance to shape outcomes for consumers, firms and the sector. You will lead a national team of Ombudsmen and Adjudicators, ensuring fair, timely decisions while setting strategic direction.
This executive role blends legal excellence with social impact, offering the chance to influence industry standards, engage with senior stakeholders, and drive new ways of working across AFCA’s Banking & Finance
Qualificações
- Extensive experience in banking and finance law, regulation or dispute resolution.
- Senior legal leadership experience.
- Experience leading, coaching and developing high-performing teams.
- Ability to navigate complex matters with empathy, resilience and integrity.
Responsabilidades
- Lead AFCA's Banking & Finance decision-making function.
- Provide strategic and professional leadership to a team of Ombudsmen and Adjudicators.
- Influence standards across the industry and shape AFCA's future direction.
- Ensure decisions are fair, timely and consistent.
Conhecimentos
Formação académica
Descrição da oferta de emprego
AFCA, the Australian Financial Complaints Authority, seeks a Lead Ombudsman, Banking & Finance to shape outcomes for consumers, firms and the sector. You will lead a national team of Ombudsmen and Adjudicators, ensuring fair, timely decisions while setting strategic direction.
This executive role blends legal excellence with social impact, offering the chance to influence industry standards, engage with senior stakeholders, and drive new ways of working across AFCA’s Banking & Finance
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