Executive Ombudsman, Banking & Finance | Fairness & Impact

Australian Financial Complaints Authority Limited; Sydney; Híbrido; AUD 260 000 - 360 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Hybrid working

Flexible leave options

Gender affirmation leave

Resumo da oferta

Australian Financial Complaints Authority (AFCA) seeks an accomplished senior legal leader to serve as Lead Ombudsman, Banking & Finance. You will shape decisions that impact consumers, financial firms and the sector, while guiding a national team of Ombudsmen and Adjudicators.

Reporting to the Deputy Chief Ombudsman, you will drive fairness, accountability and high performance across complex disputes. This executive role demands deep expertise, strategic influence and a commitment to social

Qualificações

• Extensive experience in banking and finance law, regulation or dispute resolution.
• Proven track record in senior legal, regulatory or industry leadership roles.
• Experience leading, coaching and developing high-performing teams.
• Exceptional judgment, strategic thinking and communication skills.

Responsabilidades

• Lead the Banking & Finance decision-making function with strategic and professional leadership.
• Oversee a national team of Ombudsmen and Adjudicators to ensure fair, timely outcomes.
• Influence industry standards and engage senior stakeholders across financial services.

Conhecimentos

Banking & finance law

Dispute resolution

Regulatory leadership

Coaching/mentoring

Strategic thinking

Written communication

Empathy & integrity

Formação académica

Legal qualifications

Descrição da oferta de emprego

Australian Financial Complaints Authority (AFCA) seeks an accomplished senior legal leader to serve as Lead Ombudsman, Banking & Finance. You will shape decisions that impact consumers, financial firms and the sector, while guiding a national team of Ombudsmen and Adjudicators.

Reporting to the Deputy Chief Ombudsman, you will drive fairness, accountability and high performance across complex disputes. This executive role demands deep expertise, strategic influence and a commitment to social