OFFICER - CLIENT SERVICES

Interrelate; Australia; Remote; AUD 31,000 - 36,000; Part time

Job summary

Interrelate is seeking a highly organised frontline administrator to provide reception and administrative support from Caringbah. You will manage appointments, coordinate referrals and deliver outstanding customer service to clients across diverse backgrounds.

This fixed-term, part-time role offers 30 hours per fortnight (Mon & Fri) at an hourly rate of $40.85 plus super, in a supportive team committed to healthy human connection and the organisation's values.

Qualifications

• Minimum 2 years demonstrated experience in a front-line office administration role in a community organisation.
• Strong client service focus with good interpersonal skills across diverse backgrounds.
• Highly developed administrative, organisational and multi-tasking skills.
• High level of computer literacy and comfortable with MS Office and CRM systems.
• Ability to deal with personal and sensitive subject matter and maintain confidentiality.
• Good written and verbal communication skills and numeracy.

Responsibilities

• Provide frontline administrative support and reception duties.
• Coordinate appointments and referrals.
• Deliver excellent customer service and connect clients to services.
• Maintain discretion and confidentiality in handling sensitive information.

Skills

Frontline client service

Administrative organisation

MS Office proficiency

Confidentiality

Communication skills

Tools

CRM systems

MS Office

Job description

• Established not-for-profit organisation with 100 years of trusted expertise
• Winner of the Xref Engage 2025 Best Workplace Awards for 3 consecutive years
• Monday & Friday (15hrs per week), Fixed-term contract until 30 June 2027

ABOUT THE ROLE:

We are seeking a highly organised and client-focused professional who is passionate about delivering exceptional frontline administrative support.

With a background in community services, social services, or a similar client-focused environment, you will have experience managing reception and administrative functions, coordinating appointments, facilitating referrals, delivering outstanding customer service, and connecting clients to the services they need.

Your ability to communicate effectively, manage competing priorities, and maintain discretion when handling sensitive information will contribute to your success in this role.

Location: Caringbah
Employment Type: Fixed term Part-time contract until 30 June 2027
Hour of work: 30 hours per fortnight, working Monday & Friday
Hourly Rate: $40.85 per hour, plus superannuation

ROLE REQUIREMENTS:

• Minimum 2 years demonstrated experience in a front-line office administration role in a community organisation, or other client service environment with a strong client focus
• Strong client service focus with good interpersonal skills in working with people from diverse backgrounds, including children
• Highly developed administrative, organisational and multi-tasking skills
• High level of computer literacy and comfortable with MS Office applications and using CRM systems
• Ability to deal with personal and sensitive subject matter and maintain confidentiality
• Ability to liaise effectively with clients and maintain professional boundaries when dealing with conflict
• Good written and verbal communication skills, numeracy skills, and the ability to follow procedures with focus on detail and ensure accuracy

Please refer to the Job description for a full list of the Role Requirements and Responsibilities.

ABOUT US:

Interrelate is a not-for-profit organisation dedicated to supporting healthy human connection. Our vision is a world where healthy relationships are the norm, and our purpose is to support healthy human connection from childhood.

With more than 100 years of expertise in relationship support, we deliver responsive, cutting-edge and transformative services across 30+ locations (and online), supporting over 160,000 clients each year. Our skilled and dedicated team provides accessible services that empower individuals, families and communities to live and relate more effectively.

We are proud to be recognised as a winner of Xref Engage 2025 Best Workplace Awards, for three surveys in a row. This prestigious recognition celebrates workplaces with strong leadership, excellent management practices and highly engaged teams. At Interrelate, we care about each other, focus on strengths, celebrate achievements, support continuous learning, and find joy in our work, despite the seriousness of what we do.

WHAT WE OFFER:

• Salary Sacrificing and Packaging Options (superannuation, loans, credit cards, school fees)
• Employee Assistance Program
• Employee Awards & Appreciation Programs
• Additional days of paid leave on top of the standard leave entitlements
• Supportive and collaborative team environment

If you have any questions regarding this position, please email [e-mail]
Interrelate aspires to continue to be a leader in our community, an organisation known for working respectfully with clients from all different and diverse backgrounds.

We encourage applications from people of diverse, gender identity, race, age, disability, sexual orientation, religion, language, socio-economic circumstances, life circumstances, beliefs, or any forms of perceived disadvantage.

If you have any special requirements or would like to talk to us before submitting an application, please do not hesitate to contact us at [e-mail] and we will organise for you to chat with an appropriate staff member to explain how we can help you.

All Interrelate positions require the satisfactory completion of relevant Police and Working with Children Checks. Interrelate services are funded by the AustralianGovernment.