Client Services Officer - Casual Pool

Centrecare; Perth; On-site; AUD 34,000 - 40,000; Part time

Benefits offered by this job

Casual loading 25%

Discounted corporate health cover (BUP

Medibank Private

Job summary

Centrecare in Perth is seeking a Casual Client Service Officer to join the front desk across multiple metropolitan offices. You will handle enquiries in person and over the phone, assist with bookings, and perform general administration to support a busy team.

Hours are Monday to Friday 9am–5pm, with potential evening shifts. You will need strong reception, admin, and customer service skills, and the ability to work across locations with a National Police Certificate and WA driver’s license.

Qualifications

• Minimum 12 months experience in a busy administration/client services environment.
• Strong knowledge of Microsoft programs and a willingness to learn internal booking and records systems.
• Excellent written and verbal communication skills, professional in all interactions.
• Ability to operate across multiple locations across the metro area (north and south).
• Current National Police Certificate and WA Driver's licence with access to a reliable vehicle.

Responsibilities

• First point of contact for clients when they arrive to the branch.
• Manage phone lines and multiple calendars for appointment bookings.
• Handle multiple queries in a busy environment with compassion and professionalism.
• Attend to general enquiries, administration duties and refer to other branches or agencies as needed.
• Provide secretarial support with confidentiality and initiative where possible.

Skills

Reception

Administration

Customer service

Organisational skills

Tools

Microsoft Office

Job description

Job Description

• First point of contact for clients when they arrive to the branch

Respect, Excellence, Celebration, Compassion, Acceptance, Professionalism

Join an organisation that makes a real difference within the community.

About Centrecare

Centrecare is a not-for-profit organisation with over 300 employees and is committed to delivering quality professional counselling, support, accommodation, mediation and training services in over 11 locations across the Perth metropolitan, Goldfields and South West regions.

The Role

Casual pool position that willwork across Centrecare's sixPerthmetropolitan offices,c overing employees leave. This position is b ased at the front desk attending to enquiries over the phone and in person, assist with appointment bookings and the general administration duties of each branch you work at. For this role, we require strong reception, administrative, customer service and organisational skills to provide a positive impact to the team and office.

Office hours are Monday to Friday 9am-5pm; shifts may vary between 9am-5pm and may consist of an evening shift 12pm-8pm when required.

• First point of contact for clients when they arrive to the branch.
• Manage phone lines as they come in and multiple calendars for appointment bookings .
• Work in a busy fast paced environment, whilst handling multiple queries at once in a compassionate and professional manner for clients who are in need of our service.
• Attend to general enquiries, administration duties and provide assistance, including referring to other branches or agencies.
• Exercise sound judgement, initiative, confidentiality and sensitivity when p roviding secretarial support where possible.

Criteria

• Flexible availability to work across Monday - Friday between 9am - 5pm including an evening shift 12-8pm when required.
• Must be available to work blocks of shifts (e.g. 2 weeks leave cover).
• Minimum 12 months experience in a busy administration/client services environment.
• Strong knowledge across Microsoft programsand a willingness to learn our internal booking and records systems.
• Excellent written and verbal communication skills with the ability to be conveyed in a professionaland courteous manner at all times.
• The ability to operate out of different locations across the metro area (north and south).
• Current National Police Certificate
• WA Driver's licence and access to a reliable vehicle
• Fast learner and ability to work within a close multi-skilled team environment.
• Casual loading of 25%
• Discounted corporate health cover provided for by Bupa and Medibank Private
• Access to professional development and training
• Insurance cover to and from work
• Employee Assistance Program
• Centrecare-employed Aboriginal staff are provided with cultural support through the Cultural Leads

Position closes: 30 September 2026

Shortlisting will commence upon receipt of applications, Centrecare reserves the right to close the position early if needed.

Should you have any queries, please contact Human Resources on [phone]

Children feel Valued, Heard, and Safe:

Safeguarding children and young people is everyone's responsibility. Centrecare embeds child safety in all organisational practices with zero tolerance for child abuse, neglect, and exploitation.

We are Inclusive:

We actively promote a working environment that values diversity and inclusion. We strongly encourage applications from First Nations people, people from culturally diverse backgrounds, people who identify as LGBTQ+ and people with a disability. If you have any support or access requirements, we encourage you to advise us at time of application.

We support the Uluru Statement from the Heart:

We are committed to walking alongside First Nations people to support a more inclusive Australia and Closing the Gap. All Centrecare-employed Aboriginal staff are provided with cultural support through the Cultural Leads.

Vacancy Description - Application Package - Casual Client Service Officer - exp. 2026.pdf (560 kB)

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