Office Support Officer

Stronger Smarter Institute; Blacktown; On-site; AUD 78,000 - 85,000; Full time

Benefits offered by this job

35 hour working week

Employer superannuation contributions

Annual leave loading

Flexible working arrangements

Mobility across the Department

Job summary

School Infrastructure, part of NSW Department of Education, seeks a Support Officer to assist the Western Sydney Asset Management Unit with admin, data entry and records management. The role is ongoing, full-time and based on-site in Blacktown.

The successful candidate will perform word processing, spreadsheet tasks and data upkeep, while delivering high-quality customer service in a busy environment. Applicants must have Australian work rights and WWCC clearance. Closing date: 9 October 2026.

Qualifications

• Experience in a customer service environment.
• Strong organisational skills and ability to work under pressure in a high-volume setting.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office applications (Excel, Word, Outlook, Teams).
• Knowledge of Aboriginal Education Policy and partnership commitments with NSW AECG is desirable.

Responsibilities

• Provide administrative and support services to the Western Sydney Asset Management Unit Office.
• Collate, enter and update data across departmental applications to maintain accuracy.
• Conduct records administration and track all record movements.
• Perform word processing and spreadsheet tasks to support team initiatives.
• Back-up other roles to ensure business continuity and quality customer service.

Skills

Customer service

Organisational skills

Verbal & written communication

MS Office (Excel, Word, Outlook, Teams

Tools

Excel

Word

Outlook

Teams

Job description

Job Description

Support Officer

• Ongoing Full-Time Role
• Location Blacktown
• Salary range $78,000.00 - $84,799.00 p.a., plus employer's contribution to superannuation and annual leave loading.

About School Infrastructure | Asset Management Division

School Infrastructure (SI) is delivering the largest investment in public education infrastructure in the history of NSW. Our mission is to ensure every school-aged child has access to high-quality education facilities at their local public school. This includes new buildings, major upgrades, and long-term maintenance strategies.

About the role

• Provide assistance to the Western Sydney Asset Management Unit Office across a range of administrative, business and support activities
• Collate, enter and update data and other departmental applications to maintain accuracy and currency of data
• Conduct accurate, effective records administration ensuring systems are kept up to date and all record movements are correctly tracked
• Complete word processing and spreadsheet tasks to support team initiatives
• Provide back-up support to other roles within the office to ensure business continuity and quality customer services are provided at all times

About you

• Experience in a customer service environment
• Great organisational skills and be able to work under pressure and prioritise tasks in a high-volume environment
• Excellent verbal and written communication skills
• Experience in the use of Microsoft Office applications including Excel, Word, Outlook and Teams
• Knowledge of and commitment to implementing the Department’s Aboriginal Education Policy and upholding the Department’s Partnership Agreement with the NSW AECG and to ensure quality outcomes for Aboriginal people.

Essential requirements of the role

• On site presence at the Office in Blacktown
• Demonstrated understanding of and commitment to the value of public education.

Benefits

• 35 hour working week
• Competitive, salary sacrificing, employer’s contribution to superannuation and annual leave loading
• Flex Leave entitlements, generous holidays & leave conditions and flexible working arrangements
• Opportunities for advancement and mobility across the Department to support your career growth
• Fitness Passport with access to 1500+ facilities across the state

Successful candidates not currently employed by the Department must provide a valid Working with Children Check (WWCC) clearance number. Renewal is not required after the WWCC expires, as long as you remain in a non–child-related role. Employer obligations only apply while the WWCC is valid.

Candidates must have Australian work rights (citizens, permanent residents, New Zealand citizens or a valid work visa). Ongoing (permanent) roles are open to Australian citizens and permanent residents and New Zealand citizens, while temporary roles welcome applicants with a visa.

Closing date Friday 9th Oct 2026 at 11:59pm.

For role enquiries please contact Sarah Pursehouse via email at [e-mail]

We welcome applications from people of all backgrounds, including but not limited to Aboriginal and/or Torres Strait Islander people, people of any age or gender, people from culturally and linguistically diverse groups and/or from the LGBTQIA+ community, veterans, refugees, people with disability, people with sensory differences, and neurodiverse people. If we can make some adjustments to our recruitment/interview process to better help you shine, please reach out to the contact person for this recruitment, details listed above. For more information, visit the NSW Department of Education’s Diversity, equity and inclusion webpage.

A recruitment pool may be created through this recruitment process. A recruitment pool is a group of applicants who have been assessed and identified as suitable for this role, and who may be considered for a range of similar roles, including temporary, term or ongoing roles, over the next 18 months.