Office & Member Services Coordinator

Australian Institute of Architects; City of Melbourne; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Professional development opportunities

Job summary

The Australian Institute of Architects in Melbourne is seeking a friendly, organised office coordinator to keep the Melbourne office running smoothly and support member experiences. You will be the first point of contact for members, visitors and stakeholders, coordinating events, governance activities and general administrative tasks.

This permanent full-time role offers collaborative team environment, opportunities to build relationships, and a focus on delivering excellent service from the

Qualifications

• Experience in administration or member services in professional associations.
• Proficiency with AI tools to improve efficiency.
• Strong communication and customer service.
• Budgeting and governance support experience.

Responsibilities

• Manage reception and front of house, providing excellent service to members and visitors.
• Provide administrative support including meetings, calendars, correspondence, reporting and briefing materials.
• Coordinate member events and provide onsite support at functions.
• Handle member enquiries and support membership services including applications, renewals and member portal queries.
• Manage budget administration, expense processing and supplier relationships.
• Support office operations and equipment maintenance.
• Maintain accurate member data and records.

Skills

Reception management

Event coordination

Office administration

Customer service

Budgeting basics

Governance support

Education

Business administration (optional)

Tools

AI tools

Job description

The Australian Institute of Architects in Melbourne is seeking a friendly, organised office coordinator to keep the Melbourne office running smoothly and support member experiences. You will be the first point of contact for members, visitors and stakeholders, coordinating events, governance activities and general administrative tasks.

This permanent full-time role offers collaborative team environment, opportunities to build relationships, and a focus on delivering excellent service from the