Office Manager - Coroners Court NSW

NSW Department of Communities and Justice; Sydney; Presencial; AUD 103.000 - 114.000; Jornada completa

Descripción de la vacante

The Coroners Court of New South Wales in Lidcombe invites applications for an Office Manager to lead a registry and administrative services team in a sensitive court environment.

As Office Manager you will mentor staff, implement procedures, allocate resources and ensure high-quality service delivery to diverse stakeholders, including handling invoices and day-to-day financial matters.

Ongoing full-time appointment with salary of $102,936 to $113,579 per year plus super and annual leave loading.

Formación

• Experience leading, mentoring and supporting staff to achieve service delivery outcomes.
• Strong organisational skills with the ability to plan and prioritise.
• Experience in processing invoices and managing accounts in a court setting.
• Excellent communication and stakeholder engagement skills.
• Commitment to delivering high-quality customer service.
• Ability to identify and implement continuous improvement initiatives.
• Sound judgement, professionalism and integrity when handling sensitive information.

Responsabilidades

• Lead, mentor and develop team members to achieve high performance and service standards.
• Implement procedures and training to ensure staff are skilled and informed of changes.
• Allocate work and resources to meet service delivery obligations.
• Monitor workflows and identify opportunities to improve processes and efficiency.
• Provide advice and support to management on registry operations.
• Resolve complex inquiries and complaints from stakeholders.
• Contribute to projects and initiatives that improve customer outcomes and business performance.
• Process invoices and manage day-to-day financial matters for the registry.

Conocimientos

Staff leadership

Organisational skills

Invoicing / Accounts

Stakeholder communication

Customer service

Process improvement

Judgement & integrity

Descripción del empleo

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Department/Agency: Department of Communities and Justice

Location: Lidcombe, NSW, AU, 2141

• Location: Coroners Court of New South Wales, Lidcombe (onsite parking available).
• Employment Type: Ongoing Full-Time
• Salary: Clerk Grade 5/6$102,936 to $113,579pa. + super + annual leave loading

Your role

The Coroner’s Court investigates certain kinds of deaths to determine the identity of the deceased and the date, place and circumstances and medical cause of death.

Persons seeking to work at the Coroners Court need to be compassionate and empathetic and have a high level of personal resilience as the role involves exposure to sensitive and graphic content, including images, photographs and discussions relating to violence, death and/or homicide matters.

As Office Manager, you will lead and support a team delivering high-quality registry and administrative services in a dynamic and sensitive court environment. This is an excellent opportunity for an experienced people leader who enjoys developing staff, improving business processes and ensuring professional service delivery to a diverse range of stakeholders.

As part of the Coroners Court, you will supervise and coordinate a team responsible for delivering efficient, accurate and customer-focused registry and administrative services.

You will:

• Lead, mentor and develop team members to achieve high performance and service standards.
• Implement procedures and training to ensure staff are adequately skilled and informed of procedural and legislative changes to ensure best practice and standards in the delivery of quality services to clients.
• Allocate work and resources to ensure service delivery obligations are met.
• Monitor workflows and identify opportunities to improve processes and operational efficiency.
• Provide advice and support to management on registry operations and service delivery issues.
• Resolve complex enquiries and complaints from internal and external stakeholders.
• Contribute to projects and initiatives that improve customer outcomes and business performance.
• Process invoices and manage day to day financial matters for the registry.

You will work as part of a dedicated and collaborative team committed to delivering professional services. Often in sensitive and complex circumstances. The Coroners Court environment can be fast-paced and requires sound judgement, resilience and a strong commitment to client service.

What we’re looking for

We're looking for a motivated leader who can build positive team culture, effectively manage competing priorities and deliver high-quality services in a busy operational environment.

To be successful in this role, you will demonstrate:

• Experience leading, mentoring and supporting staff to achieve service delivery outcomes.
• Strong organisational skills with the ability to plan, prioritise and manage competing demands.
• Experience in processing invoices and managing accounts in a court or other relevant setting.
• Excellent communication and stakeholder engagement skills.
• A commitment to delivering high-quality customer service.
• The ability to identify and implement continuous improvement initiatives.
• Sound judgement, professionalism and integrity when handling sensitive information and matters.

We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply.

What We Offer

We offer a variety of benefits, including:

• A challenging and rewarding career
• Flexible work environment
• Competitive pay and conditions
• Training and development opportunities to build and maintain capabilities
• Health & Wellbeing and Employee Assistance Programs.

Work that really matters

The Coroners Court of New South Wales plays a vital role in investigating reportable deaths and fires to provide answers for families, support public safety and contribute to the administration of justice.

Working for the Department of Communities and Justice (DCJ) provides opportunities to make a real difference. The DCJ collaborates with other agencies and community partners to improve the lives of children, adults, families and communities. The DCJ aims to deliver efficient and effective court services in a safe and respectful environment. Staff aim to work together to support individuals and families involved in court matters.

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

Appointments are subject to satisfactory pre-employment screening checks, including:

• A National Criminal History Check
• Reference checks
• A Right to Work in Australia check

A talent pool may be created for future ongoing and temporary roles and will be valid for a period of up to 18 months.

Applications close 17th November 2026 at 11:59pm

Thank you for your interest in this role. We look forward to receiving your application.