Customer Service Representative

Kg Talent; City of Melbourne; On-site; AUD 45,000 - 60,000; Full time

Benefits offered by this job

Stable full-time role

Supportive team culture

Training & development

Career growth

Job summary

Metroll Pakenham is seeking a Customer Service Representative to be the first point of contact for customers, handling enquiries, quotations and orders with a focus on delivering an excellent experience. You will collaborate with sales, production and logistics to ensure accurate processing and timely delivery.

The role emphasizes building relationships with customers, providing product information, and supporting the team while maintaining data in our systems.

Qualifications

• Previous experience in customer service or administration.
• Strong communication and relationship-building skills.
• Excellent attention to detail and organisational skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficient with Microsoft Office and computer-based systems.
• Experience in manufacturing or built environment is advantageous.

Responsibilities

• Respond to customer enquiries via phone, email, and in person.
• Prepare quotations and process orders accurately.
• Provide product information and support to customers and trade partners.
• Coordinate with production and logistics to ensure timely delivery.
• Maintain accurate customer data in company systems.
• Resolve issues professionally and promptly.
• Build and maintain strong customer relationships.
• Support the sales team with admin and customer service tasks.

Skills

Customer service

Communication

Attention to detail

Organisational skills

Microsoft Office

Teamwork

Positive attitude

Tools

Microsoft Office

Job description

Customer Service Representative | Metroll Pakenham

Join one of Australia's leading manufacturers and suppliers of quality steel building products.

Metroll is a trusted name in the Australian construction and manufacturing industry, supplying roofing, cladding, rainwater, structural and fencing products across the country. We are currently seeking a Customer Service Representative to join our team at Pakenham and play a key role in delivering exceptional service to our valued customers.

About the Role

As a Customer Service Representative, you will be the first point of contact for customers, providing professional support and ensuring a positive customer experience from enquiry through to order fulfilment.

Working closely with the sales, production and operations teams, you will assist customers with product enquiries, quotations, order processing and delivery coordination.

Key Responsibilities

• Respond to customer enquiries via phone, email and face to face interactions
• Prepare quotations and process customer orders accurately and efficiently
• Provide product information and support to customers, builders, contractors and trade partners
• Coordinate with production and logistics teams to ensure timely delivery of orders
• Manage customer records and maintain accurate data within company systems
• Resolve customer issues and enquiries in a professional and timely manner
• Build and maintain strong relationships with new and existing customers
• Assist the sales team with administrative and customer support activities

About You

• Previous experience in customer service, internal sales, administration or a similar role
• Strong communication and relationship-building skills
• Excellent attention to detail and organisational skills
• Ability to manage multiple priorities in a fast-paced environment
• Confident using Microsoft Office and computer-based systems
• Positive attitude with a strong commitment to customer satisfaction
• Experience within manufacturing, construction, building products or industrial industries will be highly regarded

Why Join Metroll?

• Join a well-established Australian manufacturing business with a strong reputation
• Stable, full-time opportunity based in Pakenham
• Supportive team culture and collaborative work environment
• Ongoing training and development opportunities
• Opportunity to build a long-term career within a growing national organisation

If you are passionate about delivering exceptional customer service and enjoy working in a fast-paced environment, we would love to hear from you.

Metroll is an equal opportunity employer and welcomes applications from people of all backgrounds, experiences and identities. Prospective candidates will be required to provide proof of legal work rights and may be required to undertake relevant, role-appropriate pre-employment screening. If you require any reasonable adjustments to participate in the recruitment process at any stage, please let us know.