Internal Sales

Kanji Group; City Of Wanneroo; On-site; AUD 60,000 - 90,000; Full time

Job summary

Metroll Butler is seeking a motivated Internal Sales Representative to join our Butler team. You’ll be the first point of contact for customers, providing accurate quotations and processing orders to deliver a seamless sales experience.

Working closely with production and dispatch, you’ll help grow sales, maintain relationships with builders and trade customers, and support the external sales team across the region.

Qualifications

• Experience in internal sales or sales support roles.
• Strong communication and relationship-building skills.
• Customer-focused with a can-do attitude.
• Ability to prioritise multiple tasks and manage time effectively.
• Attention to detail and good organisational skills.
• Proficient with computer systems and business software.
• Willingness to learn and work collaboratively in a team.

Responsibilities

• Respond to customer enquiries by phone, email, or in person.
• Prepare quotations and process customer orders accurately.
• Build and maintain relationships with customers, builders and trade customers.
• Provide product information and technical support on Metroll products.
• Coordinate with production and dispatch to meet customer requirements.
• Follow up quotations and identify new business opportunities.
• Support sales administration and maintain customer records.

Skills

Customer service

Communication

Relationship building

Multitasking

ERP experience

Tools

Pronto ERP

Job description

Internal Sales | Metroll Butler

Build Relationships. Deliver Solutions. Drive Customer Success.

Metroll is one of Australia's leading manufacturers and suppliers of steel building products, servicing residential, commercial, industrial, rural, and infrastructure markets nationwide.

We are currently seeking a motivated and customer-focused Internal Sales Representative to join our Butler team. This is an excellent opportunity for someone who enjoys building relationships, providing exceptional customer service, and working in a fast-paced environment where no two days are the same.

As a key member of our sales team, you’ll work closely with customers, external sales representatives, and operational teams to provide accurate quotations, process orders, and deliver outstanding service from initial enquiry through to delivery.

About the Role

This is a varied and hands-on position where you’ll be the first point of contact for many of our customers. You’ll help customers find the right solutions for their projects while ensuring a seamless sales and service experience.

Working closely with our manufacturing and operations teams, you’ll play an important role in supporting sales growth and maintaining strong customer relationships across the region.

This is a full-time position with working hours of 6:00 am to 3:00 pm, Monday to Friday, including a 1-hour lunch break.

Your responsibilities will include:

• Responding to customer enquiries via phone, email, and in person
• Preparing quotations and processing customer orders accurately and efficiently
• Building and maintaining strong relationships with customers, builders, contractors, and trade customers
• Providing product information and technical support on Metroll's range of steel building products
• Coordinating with production and dispatch teams to ensure customer requirements are met
• Following up quotations and identifying opportunities to secure new business
• Assisting with customer account management and sales administration
• Resolving customer queries and providing outstanding customer service
• Supporting the external sales team in driving business growth
• Maintaining accurate customer and sales records

About You

To be successful in this role, you will bring:

• Previous experience in internal sales, customer service, sales support, or account management
• Strong communication and relationship-building skills
• A customer-focused approach with a commitment to delivering excellent service
• The ability to manage multiple tasks and prioritise effectively
• Strong attention to detail and organisational skills
• Proficient computer skills and experience using business systems
• A positive attitude and willingness to learn
• The ability to work collaboratively as part of a team while also managing tasks independently

Highly Regarded

• Experience within building products, manufacturing, steel, construction, roofing, fencing, or related industries
• Knowledge of steel building products or the construction sector
• Experience using ERP systems such as Pronto
• Existing relationships within the building, construction, or trade sectors

Why Join Metroll?

When you join Metroll, you will enjoy:

The opportunity to join a leading Australian-owned manufacturing business A supportive team environment with ongoing training and development A stable, long-term career opportunity The opportunity to work with a respected brand and loyal customer base Career growth opportunities within a national organisation A varied role where you can make a genuine impact on customer and business success

If you enjoy working with customers, solving problems, building relationships, and being part of a collaborative team, we'd love to hear from you.

Metroll is an equal opportunity employer and welcomes applications from people of all backgrounds, experiences and identities.

Prospective candidates will be required to provide proof of legal work rights and may be required to undertake relevant, role-appropriate pre-employment screening.

If you require any reasonable adjustments to participate in the recruitment process at any stage, please let us know.