Customer and Administration Support

KG Talent; City of Hobart; On-site; AUD 45,000 - 60,000; Full time

Benefits offered by this job

Full-time role

Training and development opportunities

Stable employment

Job summary

Metroll Hobart is seeking a proactive Customer & Administration Support to join our team in Hobart. You’ll be at the center of customer communication, shed project coordination, and branch operations, ensuring orders are delivered accurately and on time.

You’ll coordinate shed projects end-to-end, manage documentation, and support production, transport, and internal teams. If you’re organized, detail-focused, and enjoy variety, this could be your next opportunity.

Qualifications

• Experience in customer service, administration, sales support, or project coordination.
• Experience in construction, roofing, steel, sheds, fencing, manufacturing, or building products is valuable.
• Strong communication skills and ability to build positive relationships.
• Excellent attention to detail and accuracy.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong computer skills including Excel and Word.
• Experience with ERP systems such as Pronto is highly regarded.
• Proactive attitude and willingness to support the team.
• Strong problem-solving skills and independence.

Responsibilities

• Coordinate shed projects from order through to delivery.
• Act as the key contact for customers, providing updates and resolving enquiries.
• Manage order information, documentation, and project records accurately.
• Coordinate third-party product purchases, deliveries, and collections.
• Check, receipt, and label incoming materials.
• Maintain accurate records across systems including Pronto and internal trackers.
• Liaise with production, transport, and National Shed Support teams to meet delivery timelines.
• Prepare job cards and enter sales orders where required.
• Manage customer progress payments and required documentation.
• Confirm delivery requirements and communicate updates to customers.
• Assist with customer claims, product enquiries, and general administration.
• Support the Branch Manager with customer relationships and operational activities.

Skills

Customer service

Administration

Project coordination

Communication

Attention to detail

Multitasking

Excel

Word

ERP Pronto

Problem solving

Tools

Pronto ERP

Job description

Customer & Administration Support | Metroll Hobart

Keep Customers Happy. Coordinate Projects. Make Things Happen.

Metroll Hobart is seeking a proactive and organised Customer & Administration Support professional to join our team.

This is a hands-on role where you'll be at the centre of customer communication, shed project coordination, and branch operations. You'll work closely with customers, suppliers, transport, and internal teams to ensure orders are delivered accurately, efficiently, and on time.

If you're a strong communicator who enjoys variety, takes ownership, and thrives in a busy environment, this could be your next opportunity.

About The Role

Reporting to the Branch Manager, you will coordinate shed orders from start to finish while providing essential administration support to keep the branch running smoothly. You'll be responsible for keeping customers informed, managing project details, and ensuring all teams have the right information to deliver great outcomes.

Key Responsibilities

• Coordinate shed projects from order through to delivery
• Act as the key contact for customers, providing updates and resolving enquiries
• Manage order information, documentation, and project records accurately
• Coordinate third-party product purchases, deliveries, and collections
• Check, receipt, and label incoming materials
• Maintain accurate records across systems including Pronto and internal trackers
• Liaise with production, transport, and National Shed Support teams to meet delivery timelines
• Prepare job cards and enter sales orders where required
• Manage customer progress payments and required documentation
• Confirm delivery requirements and communicate updates to customers
• Assist with customer claims, product enquiries, and general administration
• Support the Branch Manager with customer relationships and operational activities

About You

You're organised, customer-focused, and someone who takes pride in getting the details right.

You'll bring:

• Experience in customer service, administration, sales support, or project coordination
• Experience in construction, roofing, steel, sheds, fencing, manufacturing, or building products will be highly regarded
• Strong communication skills with the ability to build positive relationships
• Excellent attention to detail and accuracy
• Ability to manage multiple priorities in a fast-paced environment
• Strong computer skills including Microsoft Excel and Word
• Experience with ERP systems such as Pronto is highly regarded
• A proactive attitude and willingness to support the wider team
• Strong problem-solving skills and ability to work independently

Location Requirement

Applicants must currently live in Hobart or be willing to relocate to Hobart, Tasmania.

Why Join Metroll?

• Join a trusted Australian manufacturer with a strong industry reputation
• Play a key role in supporting customers and branch operations
• Work with a close-knit and supportive local team
• Stable full-time opportunity with long-term career potential
• Ongoing training and development opportunities

If you enjoy working with customers, coordinating projects, and being the person who keeps things moving, we'd love to hear from you.

Metroll is an equal opportunity employer and welcomes applications from people of all backgrounds, experiences and identities.

Prospective candidates will be required to provide proof of legal work rights and may be required to undertake relevant, role-appropriate pre-employment screening.

If you require any reasonable adjustments to participate in the recruitment process at any stage, please let us know.