Office Manager

IRoofing Pty Ltd; Northern Beaches Council; On-site; AUD 60,000 - 75,000; Full time

Job summary

IRoofing Pty Ltd in Australia seeks an experienced Office Manager to oversee daily office operations and support on-site staff as well as external stakeholders.

The role requires professional handling of confidential information, strong communication, and meticulous organisational skills to manage suppliers, logistics, payroll, and CRM-related tasks. On-site coordination and multi‑tasking are essential.

Qualifications

• Experience in high-level, confidential administration and strong organisational capability.
• Proven ability to manage office operations across multiple activities and teams.
• Familiarity with accounts payable/receivable and payroll processes is preferred.
• Experience handling confidential information with professional standards.
• Strong written and verbal communication with diverse stakeholders.

Responsibilities

• Liaise with customers, suppliers, and logistics to answer enquiries and fulfil orders.
• Monitor stock levels and sales for all products and order stock as needed.
• Process orders via POs and website orders.
• Pick, pack and dispatch orders.
• Provide administrative and logistical support for multiple businesses.
• Prepare reports, maintain files, and manage the CRM.
• Create invoices for import/sales and roofing consultancy customers.
• Manage accounts payable/receivable including payroll.
• Handle general office and reception duties, including calls and emails.

Skills

Office management

Communication skills

Time management

MS Office

Attention to detail

Proactive

Independent work

Collaboration

Education

Business administration degree or equivalent

Tools

Xero

Forklift licence

Job description

The Office Manager is the in-house admin team and is responsible for the smooth day to day operation of the office and for supporting on-site staff as well as external stakeholders. Reporting directly to the Director, the role involves confidential, high-level information as well as engagement with suppliers, logistics and customers. This is a diverse, hands-on role that requires professionalism, interpersonal skills, energy, and high attention to detail, with the ability to work independently and juggle different tasks.

Key responsibilities

• Liaise with customers, suppliers, and logistics to answer enquiries and fulfil orders.
• Monitor stock levels and sales for all companies/products and order stock where necessary.
• Process orders via customer purchase orders and website orders.
• Pick and pack and dispatch orders.
• Provide administrative and logistical support for all aspects of the multiple businesses.
• Prepare reports, maintain files, and manage the CRM.
• Create invoices for import/sales and roofing consultancy customers.
• Manage accounts payable and receivable for all businesses, including payroll.
• Undertake general office and reception duties, including answering 3 phone lines and managing multiple email inboxes.

About you

• Experience in office management with demonstrated high-level administration and organisational skills.
• Experience managing accounts payables and receivable is preferred and must have experience using Xero.
• Experience picking and packing orders and a forklift licence is preferred but not essential.
• Experience in dealing with confidential information and demonstrated capacity to maintain confidentiality and professional standards of behaviour.
• Well-developed liaison skills, including excellent communication skills with a range of customers, suppliers, and logistics providers.
• Excellent time management skills including working to deadlines, whilst having a high level of attention to detail.
• Demonstrated writing skills and advanced MS Office skills.
• A proactive, collaborative mindset and demonstrated capacity to work independently.
• Tertiary qualifications in business administration and/or equivalent qualifications and experience would be an advantage.

About us

We are an import, distribution, and retail company that has distribution rights for Stinger products in Australia and New Zealand, located in Brookvale. In addition, we have a legacy terracotta homewares online store. Our success comes from providing personal service, quality products and a customer-first focus. We also run a roofing business and a roofing consultancy business that was established in 2018 after Richard saw a hole in the market for experienced roofers with the right knowledge and customer service.