Office Manager

Team Global Express; Emerald; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Career development

Flexible work from home

Parental leave

Peer recognition

Job summary

Team Global Express is seeking an experienced Administration/Office Manager to join our Emerald team. This role leads daily administrative functions supporting freight operations, ensuring efficient movement of freight with high standards of service, accuracy and compliance.

Working with operational leaders, drivers and customers, the role coordinates admin activities across freight handling, transport movements, reporting and depot processes, while driving performance and continuous improvement

Qualifications

• Supervisory or leadership experience in an operational environment.
• Strong administrative and organisational skills with ability to manage competing priorities.
• Experience supporting transport operations, freight movements, or customer service functions.
• Proven ability to lead, coach, and develop team members.
• Strong communication skills and ability to build relationships across all levels of a business.
• High attention to detail and reporting accuracy.
• Sound problem-solving skills in a fast-paced environment.
• Comfort with diverse business systems and technology platforms.

Responsibilities

• Lead and support a team of administration employees to achieve operational and customer service objectives.
• Coordinate daily transport administration activities to support freight movements and depot operations.
• Manage customer enquiries and service-related issues in a professional and timely manner.
• Monitor freight handling and transport documentation for accuracy and compliance.
• Maintain operational records, reporting, and data integrity across key business systems.
• Support operational leaders with reporting, process improvements, and performance initiatives.
• Build strong relationships with customers, drivers, and internal stakeholders.
• Promote a safe, productive, and customer-focused workplace culture.

Skills

Leadership

Admin skills

Transport ops

Customer service

Team coaching

Job description

About the Role

Team Global Express is seeking an experienced Administration/Office Manager to join our Emerald team. This position is responsible for leading the day-to-day administrative functions that support our transport and freight operations, ensuring the efficient movement of freight while maintaining high standards of customer service, accuracy, and compliance.

Working closely with operational leaders, drivers, and customers, you will coordinate administrative activities across freight handling, transport movements, customer enquiries, reporting, and depot processes. You will also provide leadership and support to the administration team, driving performance, accountability, and continuous improvement within a fast-paced transport environment.

Key responsibilities include:

• Leading and supporting a team of administration employees to achieve operational and customer service objectives.
• Coordinating daily transport administration activities to support freight movements and depot operations.
• Managing customer enquiries and service-related issues in a professional and timely manner.
• Monitoring freight handling and transport documentation to ensure accuracy and compliance.
• Maintaining operational records, reporting, and data integrity across key business systems.
• Supporting operational leaders with reporting, process improvements, and performance initiatives.
• Building strong working relationships with customers, drivers, and internal stakeholders.
• Promoting a safe, productive, and customer-focused workplace culture.

What You’ll Bring

• Previous experience in a supervisory or leadership role within a similar operational environment.
• Strong administrative and organisational skills, with the ability to manage competing priorities.
• Experience supporting transport operations, freight movements, or customer service functions.
• Proven ability to lead, coach, and develop team members.
• Strong communication skills and the ability to build effective relationships across all levels of a business.
• High attention to detail and a commitment to maintaining accurate records and reporting.
• Sound problem-solving skills and the ability to make decisions in a fast-paced environment.
• Confidence using a range of business systems and technology platforms.
• A strong commitment to safety, service excellence, and continuous improvement.

About Team Global Express

Team Global Express (TGE) is an Australian-owned transport and logistics business delivering to Australia and New Zealand. We’re not only transforming our operations but striving towards changing the logistics industry and becoming an Environmental, Social, and Governance leader by 2030. To learn more about our story, visit https://teamglobalexp.com/.

Why TGE

We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.

What we offer

• Competitive salary above industry standards
• Upskilling, training, mentoring and more to support your career development journey
• Fun and practical employee perks and discounts
• Flexible work, including work from home
• Inclusive parental leave policy that supports all parents & carers
• Peer recognition awards acknowledge when you go above and beyond.

An inclusive workplace, works for everyone

We celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us. As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply. Team Global Express acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and the Māori, as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand.