Office Manager

Estia-Health; City of Brisbane; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Blue Light Card

Nib Health Insurance

Novated leasing

Employee Assistance Program

Job summary

Estia Health is seeking an Administration Officer to support the Residential Aged Care Manager across Brisbane homes. You’ll manage rostering, assist with recruitment and onboarding, and deliver prompt customer service to staff and residents’ families.

You’ll help with billing, payroll, stocktakes and record-keeping, while mentoring junior administrative staff. Ideal candidates have a Business Administration qualification, strong data skills, and a proven ability to work to deadlines in a

Qualifications

• Experience in rostering and administration in a fast-paced environment.
• Strong data entry and MS Office skills.
• Customer service mindset with internal/external stakeholders.

Responsibilities

• Maintain rosters in collaboration with the Residential Aged Care Manager.
• Assist with staff recruitment and onboarding.
• Provide prompt customer service to staff and residents’ families.
• Manage enquiries pipeline and support converting enquiries to sales.
• Assist with billing, payroll and stocktake.
• Provide guidance to junior Administration Officers.
• Maintain record management systems and daily tasks for the care home.

Skills

Roster management

Customer service

Recruitment & onboarding

Data entry / MS Office

Problem solving

Education

Business Administration or similar

Tools

MS Office

Data management systems

Job description

At Estia Health, we’re more than just a workplace: we’re a community dedicated to enriching lives and making a difference. If you’re passionate about aged care and want to be part of something meaningful, then we want to hear from you.Everyday, over 14,000 employees choose to make a difference at Estia Health, sharing a joint purpose to enrich and celebrate the lives of our residents. With 96 homes (and growing), across Queensland, New South Wales, South Australia and Victoria, you will play a part in positively impacting the lives of our residents and their families.Join us in playing a special role in the future of aged care.About the RoleYou’ll be hugely important in making sure our home runs smoothly – an indispensable helper to our residential aged care manager.Usually, your day will involve:Working closely with the Residential Aged Care Manager and home staff to maintain accurate rostersAssisting with staff recruitment and onboardingProviding prompt and friendly customer service to both internal and external customersProactively managing the enquiries pipeline to successfully convert enquiries to salesLending a hand with billing, payroll and stocktakeProviding guidance and mentoring to Administration OfficerMaintaining all record management systemsSupporting our residential aged care manager in their daily tasksYou’ll be a people person and problem-solver, with high attention to detail. You’ll also have:A real desire to make a difference in people’s livesA qualification in Business Administration or similar (ideally)A proven ability to work to deadlines and work in fast-paced environmentSolid computer and data skillsPrevious experience in Aged Care (ideally)Previous experience in rostering (ideally)Benefits available:Retail savings with the Blue Light CardDiscounted car hireEmployee Assistance Program for you and your familyFree Wellbeing App to support your mental and physical healthNovated leasing for vehiclesWorkplace banking supportACN membership discounts for nursesDiscounted health insurance with nib healthDiscounted JB HiFiAs one of the largest and fastest growing aged care providers in Australia, we need exceptional people to join us on our journey of providing high quality person centred aged care and services. If this is you, Apply now!Estia Health is committed to embracing diversity, equity and inclusion in our workplaces. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities. If you need assistance to participate in our application process, please let us know.Please be advised that we do not accept emailed applications for this position. To apply, simply click the 'Apply' button and follow the instructions provided.Note: All shortlisted applicants will need to pass the required background checks. During the influenza season, all staff are required to provide evidence of a current influenza vaccination. If you are interested in a role, please ensure you apply online, as we do not accept emailed resumes.