Office & Facilities Manager | Client Experience Lead

Empire Group; Canberra; On-site; AUD 70,000 - 100,000; Full time

Job summary

Empire Group in Canberra seeks an experienced Office Manager to lead a standout office experience. You will oversee reception, facilities, events, travel bookings, and supplier relations, ensuring everything runs efficiently and client interactions reflect the highest standards.

Working closely with Partners and shared services, you’ll drive efficient processes, maintain high standards across client-facing areas, and foster a welcoming, well-organised office culture.

Qualifications

• Experience in office management, facilities management or business services, ideally within a professional services environment.
• Strong organisational skills and the ability to juggle competing priorities.
• A proactive, hands-on approach and a genuine commitment to exceptional client service.
• Excellent communication and interpersonal skills, with confidence working with senior stakeholders.
• Strong attention to detail and the ability to work under pressure and meet deadlines.
• Proficiency in Microsoft Office and familiarity with legal practice management systems.

Responsibilities

• Overseeing reception and front-of-house services to deliver an outstanding client experience.
• Managing office facilities, premises, maintenance, security and supplier relationships.
• Coordinating internal and external events, meetings, catering and room setups.
• Managing office supplies, travel bookings, expenses and associated financial reporting.
• Supervising reception coverage and maintaining high standards across client-facing areas.
• Liaising with building management, IT support and internal stakeholders to resolve issues and keep operations running smoothly.

Skills

Office management

Organisation

Hands-on

Client service

Communication

Detail focus

Tools

Microsoft Office

Job description

Empire Group in Canberra seeks an experienced Office Manager to lead a standout office experience. You will oversee reception, facilities, events, travel bookings, and supplier relations, ensuring everything runs efficiently and client interactions reflect the highest standards.

Working closely with Partners and shared services, you’ll drive efficient processes, maintain high standards across client-facing areas, and foster a welcoming, well-organised office culture.