OFFICE & CLIENT SERVICES COORDINATOR

Cosma Catering; Melbourne; On-site; AUD 55,000 - 75,000; Full time

Job summary

Cosma Catering in Melbourne seeks a proactive administrator to coordinate daily operations across corporate catering, events and retail. You will be the primary contact for clients, manage enquiries, quotations, bookings and invoicing, and support kitchen and events teams with efficient admin workflows.

The role involves maintaining Shopify, Square and Canva, plus leveraging AI tools to improve accuracy and speed. A fast-paced, client-facing environment awaits with opportunities for growth.

Qualifications

• Strong written and verbal communication skills.
• Professional with corporate and private clients.
• Excellent organisational skills and attention to detail.
• Comfort with technology and ability to learn new systems quickly.
• Good judgement with initiative to take ownership of tasks.
• Calm and adaptable in a fast-paced environment.
• Experience in administration, client services, hospitality or events preferred.

Responsibilities

• Managing client communications by phone and email with professionalism.
• Handling enquiries through quotation, booking and invoicing.
• Coordinating event administration with kitchen and events teams.
• Maintaining business systems, including Shopify, Square and Canva.
• Using AI and digital tools to improve efficiency and accuracy.
• Overseeing office organisation, scheduling and correspondence.
• Identifying operational issues and resolving or escalating them accordingly.

Skills

Communication

Professionalism

Organisation

Tech-savvy

Ownership & judgement

Adaptability

Industry experience

Tools

Shopify

Square

Canva

Job description

Reporting to the Director, you will be the primary point of contact for clients and the central coordinator of the business's daily operations. The role offers broad exposure across corporate catering, events and retail, and the opportunity to grow with the company.

Key responsibilities

• Managing client communications by phone and email with a high level of professionalism
• Handling enquiries through to quotation, booking and invoicing
• Coordinating event administration in collaboration with the kitchen and events teams
• Maintaining business systems, including Shopify, Square and Canva
• Using AI and digital tools to improve efficiency and accuracy
• Overseeing office organisation, scheduling and correspondence
• Identifying operational issues and resolving or escalating them appropriately

About you

• Exceptional written and verbal communication skills
• A polished, professional manner with corporate and private clients
• Strong organisational skills and consistent attention to detail
• Confidence with technology and the ability to adopt new systems quickly
• Sound judgement and the initiative to take full ownership of tasks
• Composure and adaptability in a fast-paced environment
• Experience in administration, client services, hospitality or events is highly regarded

About us

COSMA is a premium Melbourne catering and events company, established in 2015. We deliver catering and event services for corporate clients, private events and major festivals, alongside our café and providore in Prahran.