Office-Based POS Support Technician — Customer‑Focused Tech

SENPOS; Newcastle City Council; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Birthday leave

Free onsite parking

Free all day coffee

Flexibility options

Employment Hero benefits and perks

Job summary

SENPOS is seeking a Support Technician in Broadmeadow, Newcastle, to join our Newcastle office. You will be the first contact for clients, delivering remote guidance and assistance across the full SENPOS solution, both hardware and software, ensuring strong client satisfaction.

The role requires hands-on technical ability, excellent communication, and a willingness to learn. It operates 8:30 am–5:00 pm with after-hours roster after six months, with additional payments per policy.

Qualifications

• Minimum 2 years' experience in a Technical Support / Help Desk / Support role.
• Proficiency with Windows Server, Windows 10 or newer, and Microsoft SQL Server 2019 or greater.
• Excellent client support and communication skills.
• Strong troubleshooting skills and a can do attitude.
• Willingness to learn new software and systems and build knowledge.
• Strong organisational skills and ability to prioritise tasks.
• Experience using Microsoft Office and helpdesk or ticketing software.

Responsibilities

• Providing helpdesk support by phone and remote access.
• Logging, monitoring, and resolving support tickets in line with service targets.
• Customising software settings to suit client needs.
• Keeping clients informed with timely, clear communication.
• Escalating unresolved issues to senior team members when needed.
• Running software updates, which may take place outside ordinary hours.
• Taking part in internal improvement projects.
• Sharing knowledge by reviewing, reading, and updating internal documentation.
• Working standard business hours of 8:30 am to 5:00 pm.
• Joining the after hours support roster after six months of employment, typically once every 6 to 7 weeks for a 4 day stretch, with additional payments provided in line with the applicable award and company policy.

Skills

Windows Server

Windows 10+

SQL Server 2019+

Client support

Troubleshooting

Ticketing software

Helpdesk basics

Organisational skills

Education

IT qualifications

Tools

Ticketing software

Microsoft Office

Job description

SENPOS is seeking a Support Technician in Broadmeadow, Newcastle, to join our Newcastle office. You will be the first contact for clients, delivering remote guidance and assistance across the full SENPOS solution, both hardware and software, ensuring strong client satisfaction.

The role requires hands-on technical ability, excellent communication, and a willingness to learn. It operates 8:30 am–5:00 pm with after-hours roster after six months, with additional payments per policy.