POS Implementation and Technical Support

Idealpos Solutions; City of Brisbane; On-site; AUD 65,000 - 90,000; Full time

Job summary

Oolio | Idealpos, based in Brisbane, seeks a diligent POS Installation and Technical Support specialist. You will install POS systems, tailor configurations for retail or hospitality clients, and deliver on-site and remote support across Australia.

The role includes after-hours coverage on a rotating roster. You should bring exposure to POS tech support or hospitality, strong customer service, and organisational skills.

Qualifications

• Exposure to Point-of-Sale tech support or hospitality experience.
• Strong customer service and interpersonal communication skills.
• Excellent organizational and time management abilities.
• Knowledge of MS SQL Management Studio is advantageous.

Responsibilities

• Set up new POS systems to match business needs for retail and hospitality clients.
• Provide ongoing technical support to customers on-site or remotely.
• Respond to support tickets and phone inquiries about software and hardware issues.
• Learn the Idealpos system and related technologies and troubleshoot effectively.
• After-hours support shared among team on a rotating roster.

Skills

POS tech support

Customer service

Time management

MS SQL Management Studio

Education

IT degree or hospitality experience

Job description

POS Implementation and Technical Support

Oolio | Idealpos is a Brisbane based, Australian owned Point of Sale (POS) company providing Tech solutions for hospitality and retail businesses across Australia. As a part of the Oolio group of companies we are at the forefront of software integrations and offer end-to-end solutions to our customers. We are looking for an organised and motivated tech savvy hospitality/or retail person to join our team. You will be trained as a POS Installation and Technical Support person to assist with setting up POS Systems and installing them onsite, in and around Brisbane, as well as training venue staff and offering remote technical solutions to our customers.

The Role.

Setting up new Customers - you will set up their POS System to suit their business needs. We sell to both Retail and Hospitality customers so there is a wide variety of industries that require different solutions depending on their business type.

Helping existing customers with ongoing technical support, via Team Viewer Remote Access software, and onsite to replace any faulty hardware such as POS Terminals, Printers, Scanners, Cash Drawers etc.

Learning the Idealpos system and the integrated technologies such as Payments, Online Ordering, Property Management, Fuel Consoles, Scales, Scanners, eCommerce Integration to name a few, and improving processes for troubleshooting.

Answering phone calls and responding to support tickets (via email and phone) from our customers to assist them with general operational questions about the software and helping them with more technically related issues.

Become a knowledge expert on the Windows Operating Systems, learn basic networking, and diagnose various hardware and software related issues. An understanding of MS SQL Management Studio would be advantageous.

After hours support is also required, which is shared amongst your team, on a rotating roster (and you will be paid additionally)

What we are looking for.

The right candidate will become a total-product-expert which opens a stream of career opportunities in Account Management, Sales, Product Management and more. To get started in this role we are looking for:

Exposure to Point-of-Sale tech support or hospitality experience.

Customer service oriented with great interpersonal communication skills and a team player.

Strong organistional and time management skills to effectively contribute to multiple projects.

Information Technology degree, or relevant experience within the hospitality industry.

A car and a current Australian driver's licence.

The ability to work in Australia, without restriction.

What we offer.

A permanent full-time opportunity to be trained in a tech role.

Ongoing learning

Be part of a supportive and inclusive team.

Note: This is an on-site role, located at our office in Pinkenba/Eagle Farm.

The work hours are Monday to Friday, 8:30am to 4:30pm or 9:00am to 5:00pm.