Office Assistant - Insurance Broking

Australasia Insurance Brokers; Willoughby; On-site; AUD 45,000 - 55,000; Full time

Job summary

Australasia Insurance Brokers in Chatswood is seeking an administration-focused team member to support day-to-day management of customer information, electronic files and policy-related processes. This role offers a path to build a career in insurance while developing your administration, communication and industry knowledge.

You'll provide accurate administrative support, maintain records using Microsoft 365, and communicate professionally with customers and colleagues by phone and email.

Qualifications

• Organised, accurate and detail-focused.
• Confident using Microsoft 365, especially Outlook, Word and Excel.
• Clear and professional communication skills by phone and email.
• Reliable, willing to learn and able to follow procedures.
• Office administration or customer service experience is helpful but not essential.

Responsibilities

• Provide accurate administrative support to the insurance team.
• Maintain organised electronic files and records including bookkeeping and data processing.
• Manage emails, documents and spreadsheets using Microsoft 365, including Outlook, Word and Excel.
• Communicate clearly and professionally with customers and colleagues by phone and email.
• Follow established procedures and complete tasks accurately and efficiently.
• Support customer service activities and respond to routine enquiries as required.

Skills

Organised

Attention to detail

Microsoft 365

Communication skills

Tools

Microsoft 365

Job description

Australasia Insurance Brokers – Chatswood NSW

Join an insurance team in an administration-focused role where you will support the smooth day-to-day management of customer information, electronic files and policy-related processes. This is an opportunity to build a career in insurance while developing your administration, communication and industry knowledge.

Key responsibilities

Provide accurate administrative support to the insurance team.

Maintain organised electronic files and records including bookkeeping and data processing.

Manage emails, documents and spreadsheets using Microsoft 365, including Outlook, Word and Excel.

Communicate clearly and professionally with customers and colleagues by phone and email.

Follow established procedures and complete tasks accurately and efficiently.

Support customer service activities and respond to routine enquiries as required.

What we're looking for

Organised, accurate and detail-focused.

Confident using Microsoft 365, especially Outlook, Word and Excel, and managing electronic files.

Clear and professional communication skills by phone and email.

Reliable, willing to learn and comfortable following set procedures.

Office administration or customer service experience is helpful but not essential.

An interest in building a career in insurance.