Office All‑Rounder (Administration Support)

Aviassist Pty Ltd; Newcastle City Council; On-site; AUD 55,000 - 65,000; Full time

Job summary

Aviassist Pty Ltd in Mayfield East Newcastle is seeking a proactive Administration Support Officer to join the Head Office team. This permanent full-time role runs Monday to Friday, 9:00am to 5:00pm, in our office, with exposure across customer administration, training coordination, logistics and data management.

You will work closely with senior staff, maintain accurate records across multiple systems, assist with enrolments and venue logistics, and help keep daily operations running smoothly.

Qualifications

• Previous administration or office support experience.
• Strong organisational skills and attention to detail.
• Excellent written and verbal communication.
• Ability to work across multiple systems and processes.
• Reliable availability to work Monday to Friday in our Newcastle office.

Responsibilities

• Providing administrative support across Head Office operations.
• Assisting with data entry and maintaining records across multiple systems.
• Updating customer and student information.
• Assisting with student enrolments and training administration.
• Coordinating venue bookings and course logistics.
• Assisting with shipments of aircraft and products.
• Supporting day-to-day business operations.

Skills

Administration

Office support

Customer service

Organisational skills

Attention to detail

Communication

Multi-system use

Tools

Salesforce

Xero

Microsoft 365

Job description

Established in 2008, Aviassist is a CASA-certified organisation specialising in drone training and aviation consulting. We work with businesses, government agencies and individuals across Australia, providing practical aviation expertise, training and support.

Based in Mayfield East Newcastle, our Head Office team supports a growing national operation. We value professionalism, accountability, continuous improvement and teamwork, and we're looking for an Administration Support Officer who takes pride in being organised, detail-oriented and reliable.

This role offers the opportunity to gain exposure across multiple areas of the business, develop a broad administrative skill-set and grow alongside a company that continues to expand.

About Aviassist

Established in 2008, Aviassist is a CASA-certified organisation specialising in drone training and aviation consulting. We work with businesses, government agencies and individuals across Australia, providing practical aviation expertise, training and support.

Based in Mayfield East Newcastle, our Head Office team supports a growing national operation. We value professionalism, accountability, continuous improvement and teamwork, and we're looking for an Administration Support Officer who takes pride in being organised, detail-oriented and reliable.

This role offers the opportunity to gain exposure across multiple areas of the business, develop a broad administrative skill-set and grow alongside a company that continues to expand.

About the Role

We are seeking a proactive and detail-oriented Administration Support Officer to join our Head Office team in Mayfield East. This is a permanent full-time position working Monday to Friday, 9:00am to 5:00pm.

This role is perfect for someone who enjoys variety, takes pride in being organised, loves helping others and gets satisfaction from keeping things running smoothly behind the scenes.

You'll work closely with our Chief of Staff, Commercial Operations Coordinator and our Administration Support Officer, supporting a range of functions including customer administration, training coordination, logistics, data management and general business operations.

Please note: This is a 100% office-based position located in Mayfield East, Newcastle. This role requires attendance in the office Monday to Friday, 9:00am to 5:00pm, with these hours being fixed and non-negotiable. Working from home or hybrid arrangements are not available. If you are unable to commit to these hours or are seeking a remote or hybrid role, we respectfully ask that you do not apply.

Key Responsibilities

• Providing administrative support across Head Office operations
• Assisting with high-volume data entry and maintaining accurate records across multiple systems
• Updating customer and student information
• Assisting with student enrolments and training administration
• Assisting with coordination of venue bookings and course logistics
• Assisting with aircraft and product shipments
• Supporting general office administration and day-to-day business operations

Essential Criteria

• Previous administration, office support or customer service experience
• Strong organisational skills and attention to detail
• Excellent written and verbal communication skills
• Confidence working across multiple systems and processes
• A positive, professional attitude
• The ability to work independently and manage competing priorities
• Reliable availability to work Monday to Friday, 9:00am to 5:00pm in our Newcastle office

Preferred Experience

• Experience using Salesforce, Xero and/or Microsoft 365
• Experience in a small business environment
• Experience managing shared inboxes or customer enquiries

Why Join Aviassist?

• Be part of a small, supportive and high-performing team.
• Gain exposure to a broad range of business operations and administration functions.
• Develop valuable skills across customer service, training administration, logistics and business systems.
• Opportunities for professional development and career progression as the business continues to grow.

Recruitment Timeline

We are planning to conduct interviews during the week commencing 21 September 2026, with interview dates currently scheduled for 21 & 22 September 2026.

The successful candidate is expected to receive a Letter of Offer by 24 September 2026.

Exceptional applicants who submit a strong resume and cover letter may be invited to interview earlier, subject to availability.

Applications may close before the advertised closing date if the right candidate is identified, so early applications are encouraged.

No recruitment agencies please.

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