Office Administrator (Merredin Office)

Right at Home Hilton Head/Savannah; Shire Of Merredin; On-site; AUD 55,000 - 70,000; Full time

Job summary

Right at Home Kalgoorlie Wheatbelt is seeking an organized front desk administrator to greet clients, manage inquiries, and support the Care Management team in coordinating client onboarding and documentation.

The role involves maintaining communication systems, rostering support, and assisting families with information about services in an aged care setting. Experience in admin and familiarity with aged care processes are preferred.

Qualifications

• Administrative knowledge and experience preferred.
• Experience in aged care or related disciplines is desirable.
• Knowledge of private pay or community in-home care is desirable.

Responsibilities

• Meet and greet clients at the front desk and manage client inquiries.
• Maintain client-focused rostering and initial client appointment setup for Care Management staff.
• Maintain telephone and communication systems and filing for client records.
• Support Care Management team by presenting services to families and handling inquiries and feedback.

Skills

Admin experience

Aged care

In-home care

Office admin

Private pay

Job description

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At Right at Home Kalgoorlie Wheatbelt, we seek people who will treat those we care for with the same respect we would expect our own family to be treated.
Our roles are varied and rewarding, providing our employees an opportunity to experience new settings and gain new skills. Our mission is to improve the quality of life for those we serve.
This role will manage inside sales inquiries and develop relationships with clients and their families. Dealing with a range of disabled, seniors, and frail elderly customers and their families daily, this role will handle anything from information requests, feedback, general care inquiries to complaints.

Qualifications

Responsibilities will include:

• Meeting and greeting clients at the front desk.
• Maintaining a client-focused approach: Rostering, arranging initial client appointments for the Care Management staff, preparing client take-on documentation, and filing system.
• Maintaining telephone and communication systems.
• Ensuring that client inquiries are handled in a professional and effective manner to support the care management team with presenting services to families.

Preferred Skills

• Administrative knowledge and experience necessary.
• Relevant experience within the field – Desirable.
• Knowledge of the Private Pay, Aged Care Industry, or Community In-home care – Desirable.
• Previous experience in Aged Care or related disciplines – Desirable.
• Previous experience in an office administration capacity – Desirable.