Office Admin-Kalgoorlie

Right at Home (Australia); City of Kalgoorlie-Boulder; On-site; AUD 55,000 - 75,000; Full time

Job summary

Right at Home in Kalgoorlie Wheatbelt is seeking a motivated Office Administrator to join our Care Management team. You will handle client enquiries and build relationships with clients and their families, supporting our mission to improve quality of life for those we serve.

The role involves assisting seniors and people with disabilities, managing the CRM, booking appointments, and ensuring accurate documentation.

Qualifications

• Demonstrated administrative experience capable of managing challenging workloads
• Client-focused attitude
• Clear and precise communication skills (written and oral)
• Advanced computer skills (Microsoft 365) & ability to adapt to new systems
• National Police Clearance Certificate
• Demonstrated ability to actively contribute to the organisation’s goals

Responsibilities

• Being the first point of contact for incoming client enquiries
• Book initial consultation appointments for the Care Management team
• Maintain the CRM system on an "as-you-go" basis
• Ensure all documentation is accurate; maintain compliance requirements
• Contribute to developing new and existing business opportunities across a range of sources
• Liaise with internal team members, clients, families, and third-party health professionals
• Keep up to date with changes across the Home Care Package and NDIS industries

Skills

Administrative experience

Client-focused attitude

Clear communication

Contribute to goals

Police clearance

Problem solving under pressure

Team player

Adaptability

Multitasking

Tools

Microsoft 365

Job description

Right at Home provide exceptional in home care and support for a range of clients in theKalgoorlie Wheatbelt area.We are seeking a motivated and client-focused Office Administrator to join our team. Our care professionals are expected to provide clients with the same care and respect they would give their own families. Our roles are varied and rewarding, providing employees with opportunities to experience new settings and gain new skills. " Our Mission is to improve the quality of life for those we serve".

The position we have on offer will be part of the office-based Care Management team and primarily be responsible for taking client enquiries and develop relationships with clients and their families.

Dealing with range of disabled, seniors and frail elderly customers and their families on a daily basis, this role will handle anything from requests, feedback, general care enquiries to complaints.

A successful candidate will have the following:

• Demonstrated administrative experience capable of managing challenging workloads
• Client focused attitude
• Clear and precise communication skills (written and oral)
• Advanced computer skills (Mircosoft 365 & be able to adapt to new systems)
• National Police Clearance Certificate
• Demonstrated ability to actively contribute to the organisation’s goals

Ability to quickly build trust and rapport with a range of stakeholders

Qualifications

• Being the first point of contact for incoming client enquiries
• Book initial consultation appointments for the Care Management team
• Maintain the CRM system on an "as-you-go" basis
• Ensure all documentation is accurate; maintain compliance requirements
• Contribute to developing new and existing business opportunities across a range of sources
• Liaise with internal team members, clients, families, and third-party health professionals
• Keep up to date with changes across the Home Care Package and NDIS industries

Preferred Skills

• Recent experience in a similar position preferred
• Experience in the Aged Care and/or Disability space preferred
• First Aid,CPR and Police Check are essential
• Valid Driver's Licence.
• High level of computer literacy,good communication skills and personable telephone manner.
• Ability to problem solve and think quickly under pressure.
• Possess a 'can-do' attitude and work well in a team environment.
• Ability to multitask with a strong attention to detail while keeping calm and focused.

Be rewarded with more than just your pay when you work with us, as a Right at Home team member, you will be eligible for our Right about You! rewards program, this program gives you FREE access to fitness, financial, mindfulness and nutritional programs as well as CASH BACK and DISCOUNTS at over 400 stores including groceries and petrol to help reduce your cost of living! We also love to recognise our staff whenever they do a great job that goes above and beyond for our clients, especially when you’ve done this to align with our Values of being Authentic, Approachable, Accountable, Collaborative while always maintaining your Integrity.