Office Administrator

The NRMA; Sydney; Hybrid; AUD 65,000 - 78,000; Full time

Benefits offered by this job

Travel discounts (SIXT car rental)

Complimentary myNRMA membership with R

Discounts on NRMA insurance products

Flexible work arrangements

Job summary

The NRMA is seeking an Office Administrator to join the Driver Training team in Sydney Olympic Park, with hybrid work-from-home flexibility. You will provide high-quality administrative support, coordinating resources and schedules, and ensuring operational activities are delivered accurately and efficiently.

Ideal candidates will have experience in administration, coordination or customer service, strong stakeholder management and meticulous data entry skills.

Qualifications

• Experience in administration, coordination or customer service roles.
• Strong customer service and stakeholder management skills.
• High accuracy in data entry and administration.

Responsibilities

• Coordinate scheduling and administration of the Transport for NSW Safer Driver Course, including facilitator allocation, venue bookings and setup.
• Maintain course schedules to support demand, budgets and contractual obligations.
• Complete administration relating to attendance, course completion, compliance and funding claims.
• Prepare and distribute operational reports: attendance, lesson hours and delivery metrics.
• Raise purchase orders, process invoices and support financial administration.
• Provide administrative support across Driver Training functions.

Skills

Customer service

Stakeholder management

Attention to detail

Microsoft Office

AI in operations

Job description

We're one of Australia's most trusted brands and proudly member owned, with our people and community at the heart of everything we do. From our legendary Roadside assistance to electric vehicle charging networks, the NRMA Group also owns and operates NRMA Parks and Resorts, SIXT car rental, My Fast Ferry & Fantasea Cruising.

That's why a career with us means creating the future you want, while helping the NRMA Group to keep moving Australia forward. Together, we can make a difference.

Job Description

We have an exciting opportunity for an Office Administrator to join our Driver Training team, reporting to the Operations Manager and based in Sydney Olympic Park with hybrid work-from-home flexibility.

In this role, you'll provide high-quality administrative support across the Driver Training business, helping coordinate resources and schedules, supporting the Transport for NSW Safer Driver Course program, and ensuring operational activities are delivered accurately and efficiently.

This is a varied and fast-paced role suited to someone who enjoys organisation, stakeholder engagement, customer service and continuous improvement, while working in a collaborative environment that positively impacts road safety outcomes.

What You'll Do

• Coordinate the scheduling and administration of the Transport for NSW Safer Driver Course, including facilitator allocation, venue bookings and course setup.
• Maintain course schedules to support demand requirements, budgets and contractual obligations.
• Complete administration activities relating to participant attendance, course completion, compliance requirements and funding claims.
• Prepare and distribute operational reports, including attendance, lesson hours and delivery performance metrics.
• Raise purchase orders, process invoices and support financial administration activities.
• Provide administrative support across Driver Training functions, including scheduling, reporting and data management.
• Act as a key liaison for Transport for NSW, facilitators, instructors, customers and internal stakeholders.
• Manage customer enquiries, booking changes, cancellations and service requests in a professional and timely manner.
• Support compliance activities through accurate reporting, documentation management and data integrity.
• Assist with recruitment and onboarding administration, including compliance checks and workforce records management.
• Contribute to process improvement initiatives and support the adoption of new systems, digital tools and AI-enabled solutions.

What You'll Bring

• Demonstrated experience in administration, coordination or customer service roles.
• Excellent customer service and stakeholder management skills.
• Strong attention to detail and high levels of accuracy in data entry and administration.
• Confidence using multiple technology platforms, databases and Microsoft Office applications.
• Has a keen interest or experience in using AI technologies to support operational efficiencies and processes
• Strong written and verbal communication skills.
• Proven ability to prioritise competing tasks and manage deadlines in a high-volume environment.
• Sound problem-solving skills and a proactive approach to finding solutions.
• Ability to organise work effectively and adapt to changing business priorities.
• Commitment to maintaining compliance, accuracy and professionalism in all activities.
• A collaborative mindset and willingness to support the growth and success of the Driver Training business.

What's In It For You?

At the NRMA we aren’t just about discounts (although you do get these too). We offer benefits to help make work and life just right for you!

• Progressive flexibility, leave and well‑being benefits to balance all of life's priorities
• Travel discounts on SIXT car rental, cruises, and accommodation at our award‑winning NRMA Holiday Parks and Resorts
• Complimentary myNRMA membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more
• Discounts on a range of NRMA personal insurance products including car, home & travel
• Grow, progress or relocate your career and move around the NRMA Group or different locations with us.

Know Your Belong

We’re for inclusion, diversity and representing the members, guests, customers and communities we serve. That’s why we welcome applications from First Nations, people with disability, those from diverse cultural backgrounds, people of all genders, members of the LGBTQI+ community, and anyone else who wants to be a part of our team.

As part of our recruitment process, successful applicants will be required to complete pre‑employment checks.